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Ratings and Reviews 0 Ratings
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What is Wink?
Wink enables organizations to enhance their identity and payment solutions by leveraging biometrics, thereby streamlining the user experience. The Wink platform employs both facial and voice recognition for multi-factor authentication and transactions, effectively eliminating the reliance on traditional security measures like passwords, SMS/OTP, usernames, and card numbers that depend on memory or particular devices. By incorporating the Wink streaming checkout plug-in, companies can mitigate fraud risks through advanced face and voice recognition technology. This not only boosts conversion rates but also reduces cart abandonment, allowing customers to finalize their purchases with ease, simply by smiling. Say farewell to tedious checkout procedures and the hassle of forgotten passwords with this groundbreaking solution. The innovative multi-factor biometric authentication combines the convenience of facial recognition with robust digital voice printing to enhance security. In addition, our unique one-way anonymous encryption technology ensures user privacy, as the Wink ID encapsulates the user's facial and vocal data in a sophisticated 3D model format, facilitating a secure and user-friendly transaction process. Furthermore, with Wink, institutions can confidently step into the future of authentication and payments while delivering an unparalleled experience for their customers, setting a new standard in digital transactions.
What is Omni Authentication?
Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.
Integrations Supported
.NET
Android
Angular
Apache Cordova
Apple Pay
Apple iOS
BigCommerce
Expo
Flutter
Google Chrome
Integrations Supported
.NET
Android
Angular
Apache Cordova
Apple Pay
Apple iOS
BigCommerce
Expo
Flutter
Google Chrome
API Availability
Has API
API Availability
Has API
Pricing Information
$499 per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Wink
Company Location
United States
Company Website
wink.cloud/
Company Facts
Organization Name
Genesys
Date Founded
1990
Company Location
United States
Company Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764