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What is Woopra?

Woopra is an analytics platform focused on customer journeys, enabling businesses to comprehend, evaluate, and enhance customer retention. It is crafted to promote optimization and expansion throughout all stages of the customer lifecycle. By utilizing data at the individual level, Woopra generates comprehensive analytics reports that reveal insights across the entire lifecycle, effectively connecting different departments. With its unique tracking technology, Woopra monitors user interactions across both websites and mobile applications. Additionally, it features over 51 integrations with partners such as Salesforce, Marketo, and Intercom, facilitating the seamless unification of various data points across different tools or teams, thus enhancing overall operational efficiency. This level of integration enables companies to make data-driven decisions that can significantly improve customer engagement and satisfaction.

What is OpenText Core Experience Insights?

OpenTextâ„¢ Core Experience Insights is a cloud-based SaaS platform designed to enrich customer engagement through sophisticated analytics. By aggregating customer event data from multiple interaction points, it provides detailed analyses that aid in managing customer communications from the first contact to the final purchase. Users have the ability to create and deploy tailored dashboards that cater to the specific needs of various departments or teams, incorporating operational metrics that extend beyond individual customer journeys. This functionality enables the identification of broad customer behavior patterns, empowering organizations to decide on the most effective and beneficial next steps. Moreover, the platform consolidates data gathered from marketing materials, applications, channels, and devices, offering a cohesive view for essential insights into customer interactions. In addition, it assesses campaign effectiveness through a comprehensive lens of events and interactions, facilitating quick strategic modifications to meet marketing goals. Not only does this thorough approach support real-time decision-making, but it also enhances the understanding of customer desires and inclinations, ultimately driving improved engagement strategies. By leveraging these insights, businesses can foster stronger relationships with their customers over time.

Media

Media

Integrations Supported

Apache Cassandra
CA Flowdock
Campaign Monitor
Convert Experiences
Desktop.com
Freshdesk
Freshpaint
Google Cloud BigQuery
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Intercom
MySQL
Nekton.ai
PostgreSQL
Quickwork
Slack
Stackreaction
Stripe
Zoho SalesIQ

Integrations Supported

Apache Cassandra
CA Flowdock
Campaign Monitor
Convert Experiences
Desktop.com
Freshdesk
Freshpaint
Google Cloud BigQuery
HubSpot CRM
HubSpot Customer Platform
HubSpot Service Hub
Intercom
MySQL
Nekton.ai
PostgreSQL
Quickwork
Slack
Stackreaction
Stripe
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

$999/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Woopra

Date Founded

2008

Company Location

United States

Company Website

www.woopra.com

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/core-experience-insights

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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Popular Alternatives

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