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What is Work-Relay?

Elevate the functionality of Salesforce to guarantee that crucial projects progress without interruption and meet their deadlines effectively. Work-Relay simplifies the management of workflows and automates tasks, enhancing communication among team members while allowing for real-time tracking of progress. By consolidating various applications, teams, tools, and data into one unified hub, the complexity of managing multiple platforms is significantly reduced. With the capability to integrate different tools, maintaining alignment across operations becomes effortless. Unify order processing, inventory management, and customer relationship systems to achieve a comprehensive perspective. Integrated communication features ensure that teams stay connected and updated at every stage of the project. This centralized management approach provides the visibility essential for making well-informed decisions and prioritizing tasks efficiently. Automating forms, assignments, and workflows empowers your team to operate with increased efficiency and predictability. As tasks shift between teams or phases, seamless transitions ensure continuity and reduce downtime. You can oversee the complete spectrum of activities, from incoming orders to installation schedules, all available on a single dashboard, which enhances coordination and transparency. In addition to boosting productivity, this holistic approach cultivates collaboration across all departments, leading to a more cohesive working environment. Moreover, with improved visibility, teams can better address potential bottlenecks and proactively adapt their strategies.

What is BigHand Workflow Management?

BigHand Workflow Management acts as a highly effective tool for task delegation, ensuring that responsibilities are assigned to the right support staff at the most cost-efficient rate for the law firm, while also monitoring progress until tasks are finalized. Management can leverage detailed output reports to understand vital metrics such as types of work, workload volume, resource capacity, and productivity levels, aiding in strategic decisions concerning resource management. The platform features adaptable forms specifically designed to address the varied support task requirements of law firms, offering both single and multi-step workflows for efficient task assignment to the most cost-effective resources. Users have the ability to record concise voice notes, add comments, or attach pertinent files for transcription, enhancing communication and clarity. A dynamic feed displays all active support tasks, providing users the capability to sort and filter based on multiple criteria, including work type, assigned personnel, priority, due date, author, and matter. Every task completed by a support team member is automatically tracked for time management, ensuring precise documentation. Furthermore, the system presents real-time and historical analytics on backlogs, throughput, service quality, and overall support team efficiency, equipping law firms with the insights needed to enhance their operations and service provision. This all-encompassing tool not only boosts operational effectiveness but also promotes a culture of collaboration within the firm, ultimately driving better outcomes for clients. By integrating these features, law firms can achieve a higher level of productivity and service excellence.

Media

Media

Integrations Supported

Cognizant
Deloitte Cascade Suite
Infosys Regulated Document Management
NetDocuments
Salesforce
Simplify
Telarus SolutionVue
iManage

Integrations Supported

Cognizant
Deloitte Cascade Suite
Infosys Regulated Document Management
NetDocuments
Salesforce
Simplify
Telarus SolutionVue
iManage

API Availability

Has API

API Availability

Has API

Pricing Information

$35 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Neostella

Date Founded

2019

Company Location

United States

Company Website

www.neostella.com/work-relay/

Company Facts

Organization Name

BigHand

Date Founded

1995

Company Location

United Kingdom

Company Website

www.bighand.com/en-us/our-solutions/workflow-management/

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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