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What is Work&Track Mobile?

Develop customized work orders and reports that specifically cater to the unique requirements of your business. Enable your clients to conveniently access essential information right from their smartphones, enhancing their experience. Arrange your forms systematically to mirror your business procedures, ensuring a seamless flow that promotes maximum efficiency. Track your daily operations meticulously and document all activities to improve planning and execution. Job orders will be promptly delivered to your technicians' smartphones, allowing for automatic task assignments across your entire team while also optimizing their travel routes. Adjustments can be made swiftly throughout the day as circumstances change. Keep an eye on the time dedicated to each task to boost your team's productivity. Record the activities of your field personnel and monitor their locations, enabling the dispatch of the nearest technician for any new services required. Having real-time insights into your team's whereabouts helps mitigate delays and enables quick resolution of any challenges. Define your business's Key Performance Indicators and utilize the insights from your tailored forms to gain a clearer picture of your operations, thus pinpointing areas that require enhancement. This thorough methodology not only elevates efficiency but also significantly improves customer satisfaction and overall business success. By implementing these strategies, you can ensure your business remains competitive and adaptive to changing demands.

What is Dynamics 365 Field Service?

Effectively addressing customer concerns on the initial interaction is crucial for maintaining satisfaction. Dynamics 365 for Field Service significantly improves this experience by ensuring transparent communication throughout the entire support journey whenever assistance is requested. The process begins with acknowledging the customer's service request and smoothly moves to providing details about the assigned technician, including their estimated arrival time, followed by updates after the service is completed, and a final confirmation once the issue has been resolved. By actively anticipating, recognizing, and tackling service-related challenges before they come to the customers' attention, businesses can ensure their operations are both reliable and efficient. Building customer trust and loyalty is achieved by equipping service managers and technicians with vital tools and information, allowing them to resolve issues swiftly. Furthermore, optimizing resource allocation and minimizing costs while facilitating excellent onsite interactions is accomplished by strategically deploying technicians exactly where and when they are needed, which guarantees a smooth service experience. This comprehensive strategy not only boosts customer satisfaction but also fosters operational excellence across various facets of the business, creating a win-win situation for both customers and service providers. Ultimately, a commitment to outstanding service helps in fostering a long-lasting relationship with customers.

Media

Media

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

Integrations Supported

AXtension Content Gate
AgriERP
Atfinity
Azumuta
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

$95 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NEO managing mobility

Date Founded

2000

Company Location

Spain

Company Website

www.workandtrack.mobi/en/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

dynamics.microsoft.com/en-us/field-service/overview/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Sales

Activity Tracking
CRM
Channel Management
Collaboration Tools
Controlled Access
Dashboard Management
Expense Management
Fast Estimates
Inventory Management
Invoices
Lead / Opportunity Management
Online Payments
Order Management
Quoting
Reporting / Analytics
Route Optimization
Territory Management
Time Tracker
Visit Scheduling
Workflow Management

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

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