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What is Workbase?

At the heart of successful employment management is the critical need to maintain up-to-date information about your team. With Workbase, you can trust that your data is accurate and reliable. Understanding the skills and attributes within your workforce empowers you to make better decisions in hiring, training, and performance management. You will no longer miss an employee's time-off request or significant events like performance evaluations. Workbase simplifies the process of viewing and responding to requests, allowing you to see exactly how much leave each staff member has left, as it automatically adjusts the count of days off following approvals. Furthermore, identifying who will be absent and the reasons behind their absence becomes a hassle-free task. The process for handling incoming requests is streamlined, and the color-coded calendar feature indicates which requests need your attention, thereby enhancing the overall efficiency of managing your team's availability. This holistic strategy not only keeps your workplace organized but also fosters a culture of responsiveness and accountability among team members. By utilizing Workbase, you ensure that your organization remains agile and prepared for any staffing challenges that may arise.

What is ALVAO Service Desk?

You no longer need to hunt for contact details when you have a device issue, face a system crash, or need to request equipment. Employees can conveniently reach out to the Service Desk through the self-service portal, Teams, or Outlook. Microsoft Outlook provides a comprehensive Service Desk experience, allowing users to view their ticket history, explore the knowledge base, or submit new requests from a catalog. Requesters are kept informed about who is managing their inquiries, the current status of their requests, and estimated resolution times, eliminating the need to call the helpdesk for updates. Save time by letting the system handle request sorting, as it will automatically direct each issue to the appropriate team. Additionally, requests are prioritized automatically, ensuring that the team maintains an efficient work schedule without overlooking any tasks. With this streamlined approach, employees can focus on their core responsibilities instead of being bogged down by administrative tasks.

Media

Media

Integrations Supported

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

Integrations Supported

Azure App Service
Azure DevOps Projects
Dynamics 365 Commerce
Jira Service Management
Microsoft 365
Microsoft Entra ID Protection
Microsoft Outlook
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$2.10 per employee per month
Free Trial Offered?
Free Version

Pricing Information

$40/agent
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WorkbaseHR

Company Location

United Kingdom

Company Website

workbasehr.com

Company Facts

Organization Name

ALVAO

Date Founded

1999

Company Location

United States

Company Website

www.alvao.com

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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