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What is Xactly Objectives?

Xactly Objectives boosts employee engagement and drives performance through its easy-to-navigate interface, empowering users to take charge of their goal-setting and providing clearer insights into their progress. By optimizing workflows, it transforms lengthy task durations from weeks to mere hours, while performance evaluations can be conducted quickly, taking only minutes for both employees and managers. The platform strengthens alignment between employees and their supervisors by creating specific, measurable, and jointly established objectives. In addition, it allows administrators to quickly deliver precise estimates of expected payouts to finance teams, enhancing the accuracy and efficiency of accruals. Organizations can greatly reduce the time spent on management by objectives (MBO) and performance reviews, thus increasing productivity. The automated features ensure that implementing MBO plans is both fast and uncomplicated, with the flexibility to tailor them to meet the distinct needs of each organization. Performance reviews can also be completed in just a few minutes, boosting overall effectiveness. In this manner, Xactly Objectives not only simplifies various processes but also nurtures a culture of accountability and excellence in performance across the organization. Ultimately, this leads to a more engaged workforce and improved organizational outcomes.

What is Aspect Performance?

To effectively achieve your organizational goals, it is crucial that your call center team—including representatives, managers, and supervisors—works in harmony. By leveraging Aspect Performance, you can generate both historical and real-time metrics that can be customized according to the specific roles of each user, allowing team members to pinpoint areas needing improvement or targeted coaching to meet established objectives. Access to pre-built reports, dashboards, and key performance indicators provides you with a thorough understanding of resource performance in relation to both operational and strategic aims. Moreover, visualizing this data through intuitive and interactive charts, heatmaps, and graphs can help reveal the root causes of any performance deficiencies. In addition, empowering call center supervisors with essential insights into agent weaknesses and supplying them with tools for immediate and automated coaching can significantly boost overall productivity and ensure team alignment. Such a comprehensive strategy not only optimizes operations but also cultivates a culture of ongoing enhancement and development within the call center, ultimately leading to improved service delivery and customer satisfaction. By adopting these practices, organizations can create a more agile and responsive team capable of adapting to evolving demands.

Media

Media

Integrations Supported

Aspect Quality
Aspect Workforce

Integrations Supported

Aspect Quality
Aspect Workforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xactly

Date Founded

2005

Company Location

United States

Company Website

www.xactlycorp.com/products/xactly-objectives

Company Facts

Organization Name

Aspect, an Alvaria Brand

Company Location

United States

Company Website

aspect.com

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Categories and Features

Performance Management

360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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