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What is Xactware Respond?

From impactful hurricanes to destructive hailstorms, Respond® predictive analytics allows you to manage risks efficiently and optimize resources linked to severe weather occurrences. By utilizing insights gathered from real-time weather data feeds, Respond improves your operational efficiency and supports informed decision-making concerning weather-related risk evaluations, preparations for extreme weather events, strategies for loss prevention, and recovery efforts post-disaster. The analysis that Respond provides, when layered over your current policies in force (PIF), offers a clear visualization of policyholder locations and coverage amounts that may be impacted by hazardous hail or other dangers. This functionality enables you to strategically allocate the appropriate adjuster expertise for properties situated within, adjacent to, or outside the impacted storm zone. Moreover, it simplifies the claims process, shortens cycle times, and enhances policyholder satisfaction. By refining reinsurance treaty recovery processes and accurately forecasting claims volumes for natural disaster incidents, Respond not only assists in illustrating the implications of severe weather but also promotes a more profound understanding of storm intensity and its potential consequences. Additionally, this thorough approach equips you to mitigate losses more effectively while bolstering overall operational resilience against the backdrop of unpredictable weather challenges. As a result, you can make more strategic decisions that ultimately lead to improved preparedness and response capabilities.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/weather-analytics/respond/overview/

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

Categories and Features

Insurance Claims Management

CRM
Claims tracking
Customer portal
Document management
EDI data exchange integrations
Electronic claims
Fraud management
Reporting

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