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Ratings and Reviews 0 Ratings
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icCubeicCube, an analytics solution developed in Switzerland, is specifically designed for B2B SaaS product and development teams that wish to embed sophisticated analytics within their applications. Our dashboards integrate smoothly into the user interface and experience of the SaaS solution, driven by icCube's robust analytical engine, which accommodates intricate data models while ensuring high-level security standards. Emphasizing a developer-centric methodology, the icCube team supports clients in achieving a seamless and swift transition to production. Understanding the difficulties associated with navigating data, we are excited to introduce our Data Analytics Boutique Services. This offering, which is customized for both new and existing clients, delivers effortless data integration, enhanced security, profound insights, automated decision-making capabilities, and visually compelling reports. Throughout the lifecycle of each project, we maintain a close partnership with our clients, offering everything from prompt feedback to comprehensive support during project and product launches, ensuring that their needs are fully met. Our commitment to collaboration and innovation positions us as a valuable ally in the analytics landscape.
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CallToolsRevolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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ManageEngine OpManagerOpManager serves as the perfect comprehensive tool for monitoring your organization's entire network system. It allows you to meticulously track the health, performance, and availability of all network components, including switches, routers, LANs, WLCs, IP addresses, and firewalls. By providing insights into hardware health and performance, you can efficiently monitor metrics such as CPU usage, memory, temperature, and disk space, thereby enhancing overall operational efficiency. The software simplifies fault management and alert systems through instant notifications and thorough logging. With streamlined workflows, users can easily set up the system for rapid diagnosis and implementation of corrective actions. Additionally, OpManager boasts robust visualization features, including business views, 3D data center representations, topology maps, heat maps, and customizable dashboards that cater to various needs. By equipping users with over 250 predefined reports covering critical metrics and areas in the network, it empowers proactive capacity planning and informed decision-making. Overall, the extensive management functionalities of OpManager position it as the optimal choice for IT administrators striving for enhanced network resilience and operational effectiveness. Furthermore, its user-friendly interface ensures that both novice and experienced administrators can navigate the platform with ease.
What is XorceView Dashboards?
XorceView's Desktops and Dashboards are designed to give both agents and managers an immediate look at their performance metrics. Users can hone in on specific metrics to improve individual agent efficiency or view aggregated data for a broader team perspective. Moreover, managers have the option to explore in-depth reports, scrutinizing data from the overall group down to the performance of individual agents. This software is especially advantageous for Mobile Agents and Managers, as Spectrum's XorceView (Source-View) offers accurate reporting that directs critical information right to the desktop of agents or managers. Consequently, both parties can quickly access summary data essential for enhancing their productivity. The tool is lightweight and compatible with VPN, allowing XorceView to smoothly integrate agents into the contact center setting. It gathers information from multiple sources, enabling remote agents to sustain their productivity even when not physically at the office. The reports are crafted to be user-friendly, taking up just enough desktop space to deliver key insights without overwhelming users. Additionally, XorceView features a convenient POP-UP alert system that can function while minimized, promptly informing agents or supervisors of any urgent tasks, thereby improving real-time responsiveness. This effective blend of features not only streamlines user experience but also cultivates a more efficient work atmosphere for everyone involved, ultimately leading to higher overall productivity.
What is Insights.Live?
Create an interactive news feed reminiscent of Facebook that highlights the metrics that are most important to you, providing the capability to delve into events down to the detailed stack trace level. This system allows for effortless sharing of metrics across a variety of devices, including your web browser, to ensure users have access anywhere, anytime. You can design a personalized dashboard that showcases Microsoft Application Insights metrics tailored to your specific requirements, enabling in-depth exploration of events and exceptions right down to their stack traces. Additionally, the platform supports connections to multiple Microsoft Azure Application Insights resources, making it simple to share your dashboard on both desktop and mobile devices. Utilizing Microsoft Azure Application Insights facilitates a real-time stream of vital metrics and events, which can be accessed seamlessly through web browsers, smartphones, or tablets. Upon registering for an account, you can quickly integrate your App Insights resource to create a customized experience. This unofficial application dedicated to Microsoft Azure Application Insights significantly improves your capacity to monitor and visualize essential metrics efficiently. By promoting an intuitive interface, it empowers users to effectively manage and disseminate their insights across any device they prefer, enhancing collaboration and decision-making in real-time. Overall, this tool not only streamlines the visualization process but also enriches user experience by providing essential data at their fingertips.
Integrations Supported
Facebook
Microsoft 365
Microsoft Azure
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spectrum Corporation
Date Founded
1971
Company Location
United States
Company Website
www.specorp.com
Company Facts
Organization Name
Insights.Live
Company Website
www.insights.live/
Categories and Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Categories and Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets