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What is XorceView Dashboards?

XorceView's Desktops and Dashboards are designed to give both agents and managers an immediate look at their performance metrics. Users can hone in on specific metrics to improve individual agent efficiency or view aggregated data for a broader team perspective. Moreover, managers have the option to explore in-depth reports, scrutinizing data from the overall group down to the performance of individual agents. This software is especially advantageous for Mobile Agents and Managers, as Spectrum's XorceView (Source-View) offers accurate reporting that directs critical information right to the desktop of agents or managers. Consequently, both parties can quickly access summary data essential for enhancing their productivity. The tool is lightweight and compatible with VPN, allowing XorceView to smoothly integrate agents into the contact center setting. It gathers information from multiple sources, enabling remote agents to sustain their productivity even when not physically at the office. The reports are crafted to be user-friendly, taking up just enough desktop space to deliver key insights without overwhelming users. Additionally, XorceView features a convenient POP-UP alert system that can function while minimized, promptly informing agents or supervisors of any urgent tasks, thereby improving real-time responsiveness. This effective blend of features not only streamlines user experience but also cultivates a more efficient work atmosphere for everyone involved, ultimately leading to higher overall productivity.

What is ShadowSense?

ShadowSense offers an outstanding, high-performance multi-touch solution that goes well beyond basic X-Y position data, specifically designed for clients operating in diverse and challenging settings. The launch of Dashboard, a revolutionary feature, allows users to easily configure and modify touchscreen functions across all ShadowSense-enabled frames. This cutting-edge tool gives users the ability to adjust various settings, including improving spurious touch detection and palm rejection, identifying debris and static objects, counteracting the effects of rain and liquids, and recognizing touch inputs from different materials. Moreover, Dashboard is equipped with strong monitoring capabilities that allow users to quickly assess the operational status and reliability of their ShadowSense frames, ensuring continuous performance even for the most critical applications at all hours. This all-encompassing strategy confirms that ShadowSense is at the forefront of touch technology solutions, while also providing users with the tools they need to maintain peak performance in their specific environments. Ultimately, the combination of adaptability and reliability positions ShadowSense as a premier choice for advanced touch applications.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spectrum Corporation

Date Founded

1971

Company Location

United States

Company Website

www.specorp.com

Company Facts

Organization Name

Baanto

Date Founded

2009

Company Location

Canada

Company Website

baanto.com/software/

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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