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What is Yelp Guest Manager?

Yelp Guest Manager is a comprehensive tool designed to streamline the operations of restaurants and hospitality venues, greatly enhancing the guest experience from the initial booking to when they are seated. By incorporating advanced waitlist management, online reservations, and efficient communication features, it helps businesses effectively manage guest flow and decrease waiting times. With capabilities such as real-time updates on table status, customizable reservation choices, and automated reminders, it ensures optimal seating arrangements while minimizing the chances of no-shows. Additionally, Yelp Guest Manager integrates with Yelp's vast community, enabling establishments to attract more customers through seamless online booking. In addition to boosting operational efficiency, it also delivers crucial insights into customer preferences and reviews, allowing businesses to provide exceptional service and build lasting relationships with their customers. Moreover, this platform is indispensable for businesses aiming to succeed in a competitive landscape, guaranteeing that they not only meet but often surpass guest expectations consistently. Its robust features make it an essential asset for any hospitality venue looking to elevate its customer service and operational effectiveness.

What is BPL Digital?

Our firm is dedicated to crafting and developing digital solutions specifically designed for the hospitality, food, and leisure sectors. By improving customer interaction and streamlining operational processes, we strive to empower our clients within these industries. Our passion for the products we develop and the communities we engage with prompted us to open our own restaurant. This venture enabled us to create, construct, and launch native applications while concurrently evaluating our technology in a practical environment. In early 2016, we fully committed to this strategy by establishing a restaurant to acquire direct insights. We believe that grasping the requirements of both operators and patrons is crucial for creating superior products, and there is no substitute for the knowledge gained through real-world experience. In just two weeks, our restaurant achieved £13,000 in revenue, resulting in a net profit of £2,500, which we generously donated to charity via our partner, Raise Your Hands. While our enthusiasm for hospitality technology and our accomplishments in this field are significant, we are also greatly inspired by a variety of other groundbreaking products in the market that stimulate our creativity and passion. This continual learning from various influences not only keeps us energized but also ensures we remain ahead of industry trends. Moreover, our commitment to innovation drives us to seek out new opportunities that enhance both our offerings and the overall experience for our clients.

Media

Media

Integrations Supported

Facebook
Google
Google Maps
Instagram
Olo
Sitejet
TikTok
Yelp

Integrations Supported

Facebook
Google
Google Maps
Instagram
Olo
Sitejet
TikTok
Yelp

API Availability

Has API

API Availability

Has API

Pricing Information

$129 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yelp

Date Founded

2004

Company Location

United States

Company Website

restaurants.yelp.com/products/yelp-guest-manager/

Company Facts

Organization Name

BPL Digital

Company Location

United Kingdom

Company Website

www.bpl-digital.com

Categories and Features

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Categories and Features

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

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