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What is Yumpingo?

Supervise every aspect of your customers' experience—from the essence of your brand and how your services are provided, to their overall contentment—to meet your business objectives and reach even higher aspirations. Establish a user-friendly, mobile-accessible review mechanism that gathers real-time feedback on customer satisfaction across all online platforms. Connect immediate customer insights to business outcomes, facilitating informed changes that can be made either during a shift or on a broader scale. Obtain thorough, real-time evaluations of your brand's effectiveness across different channels, allowing you to assess its impact on Net Promoter Score (NPS) and overall customer satisfaction, which helps in implementing focused improvements where they are most needed for both experience management and financial growth. Collaborate with various departments, from Marketing to General Management, to assign responsibilities, tackle complaints, share critical visuals, and ensure every customer interaction is addressed successfully. Investigate deeply to uncover the root causes of customer satisfaction, exposing the rationale behind each feedback score and setting the stage for ongoing enhancement. By grasping these insights, companies can not only refine their strategies but also build more robust relationships with their customers, leading to long-term loyalty and success. Ultimately, a commitment to understanding and acting on customer feedback will empower businesses to adapt and thrive in an ever-changing market.

What is Agilysys Analyze?

Business analytics customized for the hospitality industry, including hotels, restaurants, and resorts, provide a streamlined approach to understanding expenditures through immediate access to guest preferences and histories. You can elevate your analytical capabilities by creating personalized dashboards that highlight daily key performance indicators (KPIs). By segmenting your data, you can uncover insights that may have previously gone unnoticed, allowing for more informed decision-making. With continuous access to crucial point of sale (POS) and property management system (PMS) data, you can uphold exceptional service standards, even in your absence. Whether using Agilysys InfoGenesis, Agilysys LMS, or both, identifying inconsistencies that could affect your profitability becomes much easier, revealing potential growth avenues. By optimizing your operations and enriching the guest experience, you set the stage for future success. The journey begins with the right software that can predict guest reservations, enabling you to fine-tune your inventory and staffing while creating a memorable experience for each visitor. This holistic strategy not only enhances operational efficiency but also cultivates enduring relationships with guests, ultimately leading to long-term loyalty and satisfaction. Embracing these tools positions your business for sustained growth in a competitive market.

Media

Media

Integrations Supported

Agilysys Lodging Management System
Assure Security
Bevager
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Document Mountain
Glowing
INTELITY
Olo
SONIFI
Vita Mojo
Whistle Messaging
b4 TransForm
me&u

Integrations Supported

Agilysys Lodging Management System
Assure Security
Bevager
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Document Mountain
Glowing
INTELITY
Olo
SONIFI
Vita Mojo
Whistle Messaging
b4 TransForm
me&u

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yumpingo

Company Location

United States

Company Website

www.yumpingo.com

Company Facts

Organization Name

Agilysys

Date Founded

1963

Company Location

United States

Company Website

www.agilysys.com

Categories and Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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Popular Alternatives

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