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What is Yumpingo?

Supervise every aspect of your customers' experience—from the essence of your brand and how your services are provided, to their overall contentment—to meet your business objectives and reach even higher aspirations. Establish a user-friendly, mobile-accessible review mechanism that gathers real-time feedback on customer satisfaction across all online platforms. Connect immediate customer insights to business outcomes, facilitating informed changes that can be made either during a shift or on a broader scale. Obtain thorough, real-time evaluations of your brand's effectiveness across different channels, allowing you to assess its impact on Net Promoter Score (NPS) and overall customer satisfaction, which helps in implementing focused improvements where they are most needed for both experience management and financial growth. Collaborate with various departments, from Marketing to General Management, to assign responsibilities, tackle complaints, share critical visuals, and ensure every customer interaction is addressed successfully. Investigate deeply to uncover the root causes of customer satisfaction, exposing the rationale behind each feedback score and setting the stage for ongoing enhancement. By grasping these insights, companies can not only refine their strategies but also build more robust relationships with their customers, leading to long-term loyalty and success. Ultimately, a commitment to understanding and acting on customer feedback will empower businesses to adapt and thrive in an ever-changing market.

What is Freebird Information Dashboard?

Managers in the quick-service restaurant (QSR) sector encounter a significant challenge due to the vast amount of critical information that is scattered across numerous systems, spreadsheets, and formats, along with the added difficulty of time-sensitive unstructured content that frequently becomes lost within emails, texts, calendars, documents, and various portals. This chaotic environment often results in incomplete data, leading to missed opportunities that could improve profitability and inconsistencies in practices across different locations. Furthermore, the complexities introduced by the COVID-19 pandemic, including adjustments to new routines, heightened reporting requirements, and compliance challenges, have exacerbated the difficulties in communication and mentoring between district and store managers. Freebird effectively tackles the problem of information overload and fragmentation by consolidating data into a single, scalable platform that allows for effective management and actionability. By addressing the key informational needs of QSRs, Freebird incorporates daily metrics, operational guidelines, priority tasks, essential forms, compliance monitoring, and workflow management, all while promoting remote collaboration. As a consequence, Freebird empowers QSR managers to make well-informed decisions that enhance operational efficiency throughout their organization, ultimately leading to a more cohesive and productive work environment. This innovative approach not only streamlines processes but also fosters a culture of collaboration and responsiveness, essential in today's fast-paced market.

Media

Media

Integrations Supported

Olo
Vita Mojo
me&u

Integrations Supported

Olo
Vita Mojo
me&u

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yumpingo

Company Location

United States

Company Website

www.yumpingo.com

Company Facts

Organization Name

Freebird Connect

Company Website

www.freebirdconnect.com

Categories and Features

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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