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What is Zapier?

Zapier is a powerful AI and automation platform built to help teams orchestrate workflows across their entire tech stack. It connects more than 8,000 apps, enabling seamless automation between tools, data, and AI systems. Zapier allows users to create advanced multi-step workflows enhanced with AI decision-making. Teams can build custom AI agents that handle tasks like lead qualification, IT support, and customer responses. AI chatbots and AI-assisted workflow builders make automation accessible to non-technical users. Zapier centralizes data using tables and forms to power intelligent automations. The platform provides enterprise-grade security with SOC 2 and SOC 3 compliance. Full observability ensures teams can monitor, audit, and optimize every automation. Zapier supports role-based access controls and single sign-on for enterprise governance. It scales from personal productivity to company-wide automation programs. Zapier helps organizations move faster without sacrificing control or security. It enables real-world AI adoption that delivers measurable ROI.

What is Workativ?

Workativ Assistant is an all-in-one support automation solution that enables users to develop generative AI chatbots, design and connect multi-step app workflows with bots, create a personalized Chat GPT for accessing knowledge bases, and offer AI-enhanced live chat support. The platform includes a variety of features such as a Chatbot Studio for creating and managing multiple bots, pre-built templates for quick setup, dynamic notifications for bot interactions, and an approval management system for chatbot quality control. Users can connect Knowledge AI GPT to various sources like websites, SharePoint, and PDFs, while benefiting from an AI-powered shared live chat inbox. Additionally, it features an App Workflow Builder that allows for the creation of multi-step workflows and offers a marketplace with over 100 app integrations. Users can also utilize an on-prem app connector for bots, conduct bot training and testing, and access detailed logs and advanced analytics. The platform supports chat channel integration with popular tools like Teams and Slack, and provides security measures such as Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC) to ensure a secure automation experience. Overall, Workativ Assistant streamlines support processes and enhances user engagement through its comprehensive capabilities.

Media

Media

Integrations Supported

Access PeopleHR
BambooHR
Box
Deputy
Freshdesk
Freshservice
Google Calendar
InvGate Service Management
Jira
Jira Service Management
Microsoft 365
Microsoft Outlook
Microsoft Teams
Okta
ServiceNow
SolarWinds Service Desk
Twilio
Vonage Business
Zendesk
Zoho People

Integrations Supported

Access PeopleHR
BambooHR
Box
Deputy
Freshdesk
Freshservice
Google Calendar
InvGate Service Management
Jira
Jira Service Management
Microsoft 365
Microsoft Outlook
Microsoft Teams
Okta
ServiceNow
SolarWinds Service Desk
Twilio
Vonage Business
Zendesk
Zoho People

API Availability

Has API

API Availability

Has API

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zapier

Date Founded

2011

Company Location

United States

Company Website

zapier.com

Company Facts

Organization Name

Workativ

Date Founded

2019

Company Location

United States

Company Website

workativ.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

Serverless

API Proxy
Application Integration
Data Stores
Developer Tooling
Orchestration
Reporting / Analytics
Serverless Computing
Storage

Categories and Features

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