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What is Zence Feedback?

Capture, evaluate, and respond to the Voice of Customer effectively. Easyrewardz Collecta empowers you to establish genuine connections with your customers while fostering a customer-centric organization. By paying attention to customer feedback regarding your brand, you can discover the elements that contribute to unforgettable experiences. 1. Capture VoC instantly Every interaction with a customer serves as an opportunity to enhance your brand's reputation. Utilize our diverse range of templates, which include feedback forms, polls, and reviews of products or services, to solicit real-time feedback and provide an exceptional customer experience. 2. Formulate insightful questions to gather context Engage your customers with pertinent inquiries that illuminate their perceptions of your brand. Tailor questions to fit various customer segments or journey stages, and incentivize customers for providing their insights. Employ adaptive questionnaires that align with customer preferences and demographics. 3. Derive actionable insights from customer feedback Leverage real-time dashboards and comprehensive reports to scrutinize customer feedback, ensuring you extract valuable and actionable insights that can drive your business forward. By continuously evolving based on this feedback, you can strengthen your brand's relationship with your customers and enhance their overall experience.

What is WebMaxy Analyzer?

Webmaxy Analyzer serves as a powerful analytical tool focused on user behavior, offering comprehensive insights into the actions of your website visitors. It encompasses a range of features such as session replays, heatmaps, form analysis, surveys and polls, funnel views, and user insights, which collectively aid in a deeper understanding of customer interactions, ultimately enhancing conversion rates. By leveraging qualitative data, businesses can make informed, data-driven decisions to refine their strategies and improve overall performance. Ideal for digital marketers, business owners, product marketers, and other key decision-makers, Webmaxy Analyzer is designed to be user-friendly and seamlessly integrates with existing technology stacks, effectively bridging gaps in user behavior analysis. The tool allows you to obtain valuable qualitative data that can transform your web application and website by revealing user interaction patterns; for instance, heatmaps can pinpoint where users click, enabling better positioning of calls-to-action. Furthermore, Webmaxy Analyzer empowers you to gain a deeper understanding of your visitors, improve their online experience, and significantly drive up conversion rates. With its robust features, including behavior analytics, session replay, heatmaps, form analyzer, and user insights, Webmaxy Analyzer stands out as an essential resource for enhancing your digital strategies. Overall, its capabilities can lead to more effective marketing efforts and a stronger online presence for businesses.

Media

Media

Integrations Supported

BigCommerce
ClickFunnels
Drupal
Google Tag Manager
HubSpot CMS Hub
Instapage
Joomla!
Kajabi
Leadpages
Magento
PrestaShop
Shopify
Smarty
Squarespace
Unbounce
Webflow
Weebly
Wix
WooCommerce
Zapier

Integrations Supported

BigCommerce
ClickFunnels
Drupal
Google Tag Manager
HubSpot CMS Hub
Instapage
Joomla!
Kajabi
Leadpages
Magento
PrestaShop
Shopify
Smarty
Squarespace
Unbounce
Webflow
Weebly
Wix
WooCommerce
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$33/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Easyrewardz

Date Founded

2012

Company Location

India

Company Website

zencecrm.com/products/zence-service/feedback-management/

Company Facts

Organization Name

WebMaxy

Date Founded

2010

Company Location

India

Company Website

www.webmaxy.co

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Heatmap

Behavioral Mapping
Dashboard
Dynamic Maps
Element Analytics
Embeddable Maps
For Sales
For Science
Radial Mapping
Territorial Mapping
Website Analytics

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Website Optimization Tools

Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts

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