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Ratings and Reviews 0 Ratings
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What is Zendesk Sunshine?
Meet Zendesk Sunshine, a cutting-edge and flexible CRM solution. Leveraging the power of AWS, Sunshine allows for seamless integration and understanding of all your customer data, no matter where it resides. Its architecture is built for both agility and robustness, providing the freedom to design any solutions that align with your vision. Many organizations find themselves hindered by legacy CRM systems that are rigid and only offer a narrow view of their clientele. In stark contrast, Zendesk Sunshine presents a groundbreaking methodology. This modern CRM platform is crafted to provide a holistic perspective on customers, drawing from various data sources to enhance insights. It equips businesses with the adaptability essential for innovation and growth. Most notably, Sunshine enables the creation of outstanding customer experiences by emphasizing the importance of people rather than clinging to outdated systems. By equipping you with the necessary tools to identify, comprehend, and segment your customers, it ensures more personalized interactions and nurtures more profound relationships. With Sunshine, your strategy for engaging with customers can be completely redefined, leading to more meaningful connections and enhanced satisfaction. In a world where customer engagement is paramount, Zendesk Sunshine positions you at the forefront of this transformation.
What is GrowthDot CRM and Deals?
Zendesk's CRM and Deals feature acts as a robust sales instrument, allowing users to oversee their sales pipelines within Zendesk Support itself, thereby negating the necessity to invest in Zendesk Sell. This integration fosters a fluid connection between customer service and sales operations, creating a unified platform that caters to multiple channels. Here are some essential functionalities of this application:
- Capture sales leads directly from Zendesk Support tickets
- Access a thorough history of every client's interactions
- Centralize all relevant sales deal information in one hub
- Customize and develop pipelines to suit your specific sales strategies
- Include product descriptions to enrich your deals
- Integrate various stages, product details, and customer data
- Specify categories for lost deals along with their reasons
- Automatically schedule the reallocation of lost deals
- Attach necessary documents straight to your deals
- Generate insightful analytical reports on lost deals, sales trends, and more
- Enjoy an intuitive interface that enhances navigation and user accessibility.
With these capabilities, your sales process can not only become more streamlined but also better integrated with customer support, ultimately driving greater efficiency and productivity in your sales efforts. This holistic approach allows teams to work collaboratively, ensuring that every interaction is informed and impactful.
Media
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Integrations Supported
Zendesk
5X
Ada
Airbyte
Campaign Monitor
Causal
Chattermill
HubSpot Operations Hub
Mailchimp
Mindsay
Integrations Supported
Zendesk
5X
Ada
Airbyte
Campaign Monitor
Causal
Chattermill
HubSpot Operations Hub
Mailchimp
Mindsay
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$6 per agent/per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com/platform/
Company Facts
Organization Name
GrowthDot
Date Founded
2015
Company Location
Ukraine
Company Website
growthdot.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management