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What is Zenduty?

Zenduty provides a robust platform designed for incident alerting, on-call management, and response orchestration, seamlessly embedding reliability into production operations. It offers a consolidated perspective on the health of all production activities, empowering teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With customizable, data-driven on-call schedules, you can ensure continuous coverage for critical incidents. The platform supports the implementation of top-tier incident response protocols, facilitating faster resolutions through effective task delegation and collaborative triaging. It also automatically integrates your playbooks into every incident, promoting a systematic approach to each challenge. You can document incident-related tasks and action items, enhancing the quality of postmortems and preparing for future incidents. By filtering out unnecessary alerts, your engineering and support teams can focus on the notifications that truly require attention. Additionally, Zenduty features over 100 integrations with a variety of tools, including application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, significantly improving overall operational efficiency. This extensive integration capability ensures that teams can leverage their current tools while optimizing their incident management processes, ultimately leading to a more resilient production environment.

What is 1st Incident Reporting?

A dependable and efficient method for digitally storing all your reports significantly reduces the reliance on physical paperwork. The 1st Incident app facilitates the rapid and secure documentation of field events, rendering traditional paper reports bound in folders obsolete. Envision the convenience of managing all your forms online or through your mobile device, all centralized in a single accessible location. This is exactly what 1st Incident Reporting provides for users. Although incidents may originate in the field, the crucial element is how your organization responds and manages these occurrences, which is vital to your operational success. With 1st Incident Reporting, you gain the essential tools to ensure that every important field event is captured and addressed. The concluding phase of an incident's lifecycle involves thorough data analysis, allowing you to generate actionable reports that identify trouble spots in your daily operations while also emphasizing the safety of your workforce. By implementing this cutting-edge solution, your organization can improve both its agility and overall effectiveness, ultimately leading to a more proactive approach to incident management. Embracing such technology not only streamlines processes but also fosters a culture of continuous improvement.

Media

Media

Integrations Supported

AWS Security Hub
Anodot
Bitbucket
Coralogix
Dead Man's Snitch
Freshping
Grafana
Hosted Graphite
Humio
IBM Instana
Nagios Core
Prisma Cloud
SNOW
Sematext Cloud
Server Density
Site24x7
Statuspage
Wavefront LIMS
Zendesk
Zoom

Integrations Supported

AWS Security Hub
Anodot
Bitbucket
Coralogix
Dead Man's Snitch
Freshping
Grafana
Hosted Graphite
Humio
IBM Instana
Nagios Core
Prisma Cloud
SNOW
Sematext Cloud
Server Density
Site24x7
Statuspage
Wavefront LIMS
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Pricing Information

$1.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenduty

Date Founded

2019

Company Location

India

Company Website

www.zenduty.com

Company Facts

Organization Name

emAPPetizer

Company Location

Canada

Company Website

emappetizer.com

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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