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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Incentient SmartTouch?

We specialize in designing, implementing, and sustaining customized interactive digital solutions tailored for luxury hospitality venues across various sectors. Our websites and mobile applications aim to enhance the guest experience while emphasizing health and safety protocols, minimizing printing costs, optimizing operations, strengthening brand presence, empowering management teams, and increasing revenue opportunities. Among our standout offerings is the patented and award-winning SmartCellar, which caters perfectly to restaurants, bars, and private collections. Additionally, our latest advancements, SmartTouch and SmartCellar, are versatile and compatible with all platforms. Each application is thoughtfully designed to reflect the distinct needs and branding aspirations of our clients. Our holistic three-part system comprises modules for guests, staff, and management, allowing clients to independently make real-time edits and updates to critical information. By streamlining operational processes, we not only improve the quality of service but also play a pivotal role in enhancing overall revenue. Our goal is to ensure that every client not only meets but exceeds expectations in the competitive hospitality industry, allowing them to truly shine. In a constantly evolving market, we are dedicated to providing innovative solutions that keep our clients ahead of the curve.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon

Integrations Supported

Alexa Smart Properties
Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Incentient

Company Website

www.incentient.com

Categories and Features

Categories and Features

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