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What is Zero Incident Framework?

ZIF revolutionizes IT Operations by transitioning from a reactive stance to a proactive methodology, which streamlines IT processes effectively. It offers a centralized command interface that gathers data from a wide array of monitoring tools and devices, enhanced by more than 100 plugins. This configuration provides actionable insights into events, significantly reducing infrastructure noise by correlating incidents and minimizing false alarms. Moreover, it assists in quickly pinpointing root causes through the use of infrastructure and application heat maps, thereby expediting issue detection. By leveraging predictive analytics, potential disruptions are anticipated before they escalate into major problems, utilizing both supervised and unsupervised machine learning approaches. The system also records incidents within the IT Service Management (ITSM) tool and ensures that the relevant personnel receive notifications via the Virtual Supervisor. Additionally, it automates repetitive and intricate workflows, which further boosts overall efficiency. The advantages include extensive visibility throughout the enterprise, enhanced operational efficiency due to noise reduction, and the capacity to proactively identify risks based on emerging patterns without needing a Configuration Management Database (CMDB). As a result, organizations can achieve a faster Mean-Time-To-Repair (MTTR) while fortifying their IT infrastructure against potential vulnerabilities. This proactive approach ultimately leads to a more resilient IT environment, allowing for greater adaptability in a rapidly changing technological landscape.

What is IBM Cloud Pak for Watson AIOps?

Begin your AIOps adventure and transform your IT operations with IBM Cloud Pak for Watson AIOps. This cutting-edge platform seamlessly incorporates advanced, explainable AI into the ITOps toolchain, empowering you to thoroughly assess, diagnose, and resolve incidents impacting vital workloads. For those accustomed to IBM Netcool Operations Insight or previous IBM IT management solutions, transitioning to IBM Cloud Pak for Watson AIOps marks an evolution in your current capabilities. It consolidates data from various critical sources to identify hidden anomalies, forecast potential problems, and accelerate resolutions. By addressing risks proactively and automating runbooks, workflows see a remarkable enhancement in efficiency. AIOps tools enable real-time correlation of both structured and unstructured data, allowing teams to maintain focus while obtaining valuable insights and recommendations that seamlessly integrate into current operations. Furthermore, the ability to establish policies at the microservice level facilitates effortless automation across diverse application components, significantly boosting overall operational efficiency. This holistic strategy guarantees that your IT operations are not merely reactive but also strategically anticipatory, paving the way for future advancements in your technological landscape. Embracing this innovative approach positions your organization to respond adeptly to the ever-evolving demands of the digital environment.

Media

Media

Integrations Supported

Apica
Connect
Dynatrace
Humio
IBM Data Refinery
IBM Fusion
IBM ILOG CPLEX Optimization Studio
IBM Turbonomic
IBM Watson Studio
Microsoft Azure
Microsoft Outlook
Microsoft Teams
New Relic
OTRS
ServiceNow
Slack
SolarWinds Service Desk
SysAid
Sysdig Secure
Workplace from Meta

Integrations Supported

Apica
Connect
Dynatrace
Humio
IBM Data Refinery
IBM Fusion
IBM ILOG CPLEX Optimization Studio
IBM Turbonomic
IBM Watson Studio
Microsoft Azure
Microsoft Outlook
Microsoft Teams
New Relic
OTRS
ServiceNow
Slack
SolarWinds Service Desk
SysAid
Sysdig Secure
Workplace from Meta

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per user, per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GAVS Technologies

Date Founded

1998

Company Location

United States

Company Website

zif.ai

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/cloud/cloud-pak-for-watson-aiops

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

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