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What is Zero Incident Framework?

ZIF revolutionizes IT Operations by transitioning from a reactive stance to a proactive methodology, which streamlines IT processes effectively. It offers a centralized command interface that gathers data from a wide array of monitoring tools and devices, enhanced by more than 100 plugins. This configuration provides actionable insights into events, significantly reducing infrastructure noise by correlating incidents and minimizing false alarms. Moreover, it assists in quickly pinpointing root causes through the use of infrastructure and application heat maps, thereby expediting issue detection. By leveraging predictive analytics, potential disruptions are anticipated before they escalate into major problems, utilizing both supervised and unsupervised machine learning approaches. The system also records incidents within the IT Service Management (ITSM) tool and ensures that the relevant personnel receive notifications via the Virtual Supervisor. Additionally, it automates repetitive and intricate workflows, which further boosts overall efficiency. The advantages include extensive visibility throughout the enterprise, enhanced operational efficiency due to noise reduction, and the capacity to proactively identify risks based on emerging patterns without needing a Configuration Management Database (CMDB). As a result, organizations can achieve a faster Mean-Time-To-Repair (MTTR) while fortifying their IT infrastructure against potential vulnerabilities. This proactive approach ultimately leads to a more resilient IT environment, allowing for greater adaptability in a rapidly changing technological landscape.

What is Sorry?

Stay competitive by delivering real-time updates to your clients, keeping them informed and reassured. Our sophisticated monitoring automation handles the labor-intensive tasks, enabling you to concentrate on what truly matters. You can relax, knowing that assistance is readily available, whether you need to respond to helpdesk requests or reach out to your account manager directly. This ensures that everyone in your organization stays aware of the most recent developments, promoting consistent communication. With a status page that is publicly accessible on any mobile device, users can effortlessly check for updates from any location. In today's environment, clients value honesty and transparency, and by proactively addressing any downtime, you can cultivate a deeper trust. The system is crafted to highlight the latest updates on the status page, guaranteeing that information remains up-to-date. Adopting a proactive approach decreases the likelihood of overwhelming your helpdesk with inquiries and concerns. Furthermore, you can simplify the update process by scheduling automatic notifications for planned maintenance, easing the burden on everyone involved. This strategy not only improves communication but also significantly strengthens your rapport with customers, creating a more resilient business relationship. Ultimately, a strong emphasis on transparency and efficiency will position your organization to thrive in a competitive landscape.

Media

Media

Integrations Supported

New Relic
Apica
Cherwell Software
Connect
Datadog
Dynatrace
ManageEngine ServiceDesk Plus
Microsoft Azure
Microsoft Outlook
Nagios Core
OTRS
PagerDuty
ServiceNow
SolarWinds Pingdom
SolarWinds Service Desk
SysAid
UptimeRobot
Workplace from Meta

Integrations Supported

New Relic
Apica
Cherwell Software
Connect
Datadog
Dynatrace
ManageEngine ServiceDesk Plus
Microsoft Azure
Microsoft Outlook
Nagios Core
OTRS
PagerDuty
ServiceNow
SolarWinds Pingdom
SolarWinds Service Desk
SysAid
UptimeRobot
Workplace from Meta

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per user, per month
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

GAVS Technologies

Date Founded

1998

Company Location

United States

Company Website

zif.ai

Company Facts

Organization Name

Sorry

Company Location

United Kingdom

Company Website

www.sorryapp.com

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Categories and Features

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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