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What is ZetaSafe?

ZetaSafe is dedicated to helping you meet your compliance obligations, whether you are delivering services or managing your own compliance needs, thereby safeguarding both your personnel and facilities. We are thrilled to announce that Micad has successfully acquired Zeta Compliance Technologies LLC (SEER), which serves as the North American distributor for ZetaSafe software. By utilizing ZetaSafe, you can seamlessly monitor and oversee your compliance duties with impressive accuracy. This innovative solution enhances your ability to supervise data, expenses, workforce, and operational methods. Moreover, it includes a thorough audit trail, ensuring that all necessary monitoring occurs in a timely manner. You will also receive real-time insights into your data, key performance metrics, and developing trends. The system’s automatic escalation process for non-compliance issues enables prompt and effective handling of any irregularities or failures. It also addresses essential regulations such as HSG274, HTMs (including HTM 04:01), the RRO Fire Safety 2005, and SFG20. We encourage you to schedule a demo to see how ZetaSafe can enhance your operational processes. With features that allow you to scan barcodes, enter compliance information, and create detailed reports and trend analyses, ZetaSafe collaborates closely with you to assess your compliance management strategies, customizing the software to align with your unique compliance requirements. This partnership ensures that every element of your compliance is carefully monitored and upheld, giving you peace of mind in your operations.

What is Verint Quality Bot?

Traditional quality management methods can incur significant costs and often fall short in effectiveness. Verint's Quality Bot revolutionizes quality programs by automating processes, leading to cost savings, enhanced quality, and minimized compliance risks. Take the first step today and unlock the potential for a fivefold return on investment. Is your quality management system truly effective? If your evaluation is limited to a mere fraction of calls, you risk overlooking non-compliant interactions, which could result in penalties, revenue loss, or even more severe consequences. Verint is here to assist; many contact centers only assess about 1 to 3% of their calls, which drastically hampers their ability to pinpoint risks, uphold quality standards, and adhere to regulations. With Verint Automated Quality Management, you can streamline the entire quality management workflow, ensuring improved compliance. By analyzing calls, detecting non-compliance, and providing coaching for every single voice and SMS interaction, you will gain comprehensive insights into your organization's service quality and compliance adherence. This holistic approach empowers your team to elevate performance and achieve operational excellence.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$500.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ZetaSafe

Company Website

www.zetasafe.com

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/automated-quality-management/

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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