Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Ziggeo?
Effortlessly capture and upload videos from any device or web browser by utilizing HTML-5 and WebRTC technology. This platform is crafted to be mobile-responsive and flexible, providing a wide range of customization options for users. It simplifies the video conversion process by automatically transforming videos into multiple formats without requiring intricate setup, and it includes a built-in video uploader for convenience. Playback is seamless across all devices and browsers, featuring a responsive design that allows videos to be embedded and styled with various themes. Furthermore, it comes equipped with native mobile SDKs for both iOS and Android, guaranteeing smooth video recording and playback capabilities across different applications and platforms. Users have the ability to manage, organize, brand, and launch their video content through a personal dashboard, all thanks to an efficient management system. Recently, Ziggeo added a feature to record desktop screens directly through the browser, enhancing its functionality. The service is also packed with advanced features such as audio transcription, keyword extraction, NSFW filtering, and object detection to improve video classification and analysis. This enables users to gain valuable insights into the timing, location, and manner in which their audiences engage with the videos. Overall, it addresses every aspect of video hosting and content delivery, making it a thorough solution for all video management needs. With its impressive array of features, you can significantly elevate your video content strategy and engage your audience more effectively. This comprehensive platform truly empowers users to maximize their video production and distribution efforts.
What is GrowthDot Video Reply?
Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction.
With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.
Media
No images available
Integrations Supported
Amazon Web Services (AWS)
Box
Bubble
Constant Contact Lead Gen & CRM
Dropbox
Drupal
Easyflow
Embedly
FormAssembly
Google Drive
Integrations Supported
Amazon Web Services (AWS)
Box
Bubble
Constant Contact Lead Gen & CRM
Dropbox
Drupal
Easyflow
Embedly
FormAssembly
Google Drive
API Availability
Has API
API Availability
Has API
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Pricing Information
$19 per agent/per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Ziggeo
Date Founded
2013
Company Website
ziggeo.com
Company Facts
Organization Name
GrowthDot
Date Founded
2015
Company Location
Ukraine
Company Website
growthdot.com
Categories and Features
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading
Video
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming