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What is Zight?

Zight is a dynamic platform for screen recording and sharing that aims to boost communication and productivity across multiple devices, including Mac, Windows, Chrome, and iOS. Users can easily take screenshots, record their screens with audio and webcam overlays, and generate GIFs, all while benefiting from instant link sharing. The platform also offers various annotation tools that allow users to emphasize, add text, and draw attention to important elements in both videos and images. By integrating smoothly with widely-used collaboration platforms such as Slack, Microsoft Teams, Zendesk, and Jira, Zight enhances workflow efficiency for both teams and individuals. Additionally, its AI-driven features—including automatic transcriptions, smart titles, and content summaries—make the process of content creation and sharing even more straightforward. With robust security features, customization options for branding, and in-depth analytics, Zight stands out as an excellent choice for businesses and professionals seeking effective visual communication solutions. Furthermore, its user-friendly interface ensures that anyone can leverage its capabilities regardless of technical expertise.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Zendesk
Adobe Workfront
Adobe XD
Asana
Bitium
Filestack
Freshservice
GitHub
GitLab
Google Slides
Jira
LiveAgent
Microsoft 365
Pivotal Tracker
Shift
SkyPrep
Slack
Tettra
WordPress
Zoho Writer

Integrations Supported

Zendesk
Adobe Workfront
Adobe XD
Asana
Bitium
Filestack
Freshservice
GitHub
GitLab
Google Slides
Jira
LiveAgent
Microsoft 365
Pivotal Tracker
Shift
SkyPrep
Slack
Tettra
WordPress
Zoho Writer

API Availability

Has API

API Availability

Has API

Pricing Information

$9.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$19 per agent/per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zight

Date Founded

2015

Company Location

United States

Company Website

zight.com

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

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