Ratings and Reviews 36 Ratings
Ratings and Reviews 1 Rating
What is Zoho Assist?
Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
What is Splashtop SOS?
Splashtop SOS simplifies the process of providing remote assistance, eliminating the need for physical travel to the user’s location and saving valuable time. With just a few steps, you can remotely access the device and take control immediately, allowing for swift diagnosis and resolution of issues that will satisfy your customers.
Key Features and Advantages
* Streamlined process - Users can easily open the SOS application on their device, which can be customized with your branding, and once they provide the session code, you can initiate the support session seamlessly.
* Essential tools and functionalities - Equipped with everything necessary for efficient problem-solving, you can collaborate through screen sharing, swiftly transfer files, and communicate with other users during the session.
* Comprehensive device support - Every package offers unlimited device support, with the only cost being the number of concurrent technicians each year, and importantly, there are no annual price increases, setting it apart from other remote support solutions.
* By using Splashtop SOS, support becomes not just easier but also more cost-effective, ensuring both efficiency and customer satisfaction.
Integrations Supported
Freshdesk
ServiceNow
Zendesk
Active Directory
Freshservice
Jira
Jira Service Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
Integrations Supported
Freshdesk
ServiceNow
Zendesk
Active Directory
Freshservice
Jira
Jira Service Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
API Availability
Has API
API Availability
Has API
Pricing Information
$10.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$199.00/year/user
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
India
Company Website
www.zoho.com/assist/
Company Facts
Organization Name
Splashtop
Date Founded
2006
Company Location
United States
Company Website
www.splashtop.com/sos
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management