Company Website

Ratings and Reviews 19 Ratings

Total
ease
features
design
support

Ratings and Reviews 2,976 Ratings

Total
ease
features
design
support

What is Zoho Survey?

Zoho Survey is a versatile cloud-based platform that streamlines the process of creating surveys and questionnaires. It offers an extensive library of over 300 templates, 25 different question types, and a user-friendly drag-and-drop interface, making it ideal for businesses of any scale that aim to enhance their data collection and management of experiences. You can enrich your surveys by utilizing features such as skip logic, piping, scoring options, multilingual capabilities, and white-labeling to align with your brand identity. Surveys can be easily distributed through various channels, including email, social media, QR codes, and offline methods, ensuring broad reach and accessibility. The robust reporting functionalities, such as cross-tab analysis and sentiment insights, empower you to convert gathered feedback into practical strategies. Seamlessly integrating with Zoho apps, Salesforce, PowerBI, Zapier, and other platforms, Zoho Survey also includes Survey Panels to help you engage with targeted demographics. Built-in security measures like SSL encryption and password protection ensure that your data remains confidential and secure. If you're looking to capture customer feedback, boost employee engagement, or collect data to inform better decision-making, Zoho Survey stands out as a dependable and adaptable option. Experience its capabilities firsthand by trying it out today! Furthermore, the platform's continuous updates and features ensure that you are always equipped with the latest tools for effective survey management.

What is SurveySparrow?

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

Media

Media

Integrations Supported

Google Analytics
Google Sheets
KonnectzIT
Mailchimp
Microsoft Power BI
Microsoft Teams
Salesforce
Shopify
Slack
Tableau
Truto
Twilio
Zapier
Zoho CRM
Zoho Campaigns
AWeber
Access PeopleHR
Discord
Hugo
Microsoft OneNote

Integrations Supported

Google Analytics
Google Sheets
KonnectzIT
Mailchimp
Microsoft Power BI
Microsoft Teams
Salesforce
Shopify
Slack
Tableau
Truto
Twilio
Zapier
Zoho CRM
Zoho Campaigns
AWeber
Access PeopleHR
Discord
Hugo
Microsoft OneNote

API Availability

Has API

API Availability

Has API

Pricing Information

$10.00/month/user
Free Trial Offered?
Free Version

Pricing Information

$19.00/month/5,000 responses
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/survey/

Company Facts

Organization Name

SurveySparrow

Date Founded

2017

Company Location

United States

Company Website

surveysparrow.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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