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Ratings and Reviews 0 Ratings
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What is Zoomin?
Enable self-service options and tailor content at crucial stages of the customer journey. Revamp the existing technical material you possess into an engaging self-service platform. It is essential for customers to access personalized, pertinent, and easily discoverable information within your documentation portal, community forum, or support website. Remote employees stand to gain from immediate assistance that evaluates each situation and suggests applicable technical resources. By identifying areas of friction and analyzing customer interactions with your content, you can significantly enhance both your product's worth and the overall customer experience. Zoomin integrates effortlessly with numerous widely used platforms and tools, offering a scalable solution that equips your customers with the necessary information while allowing you to maintain your current workflow without disruptions. This approach not only elevates customer satisfaction but also streamlines support processes effectively.
What is S2K eBusiness OnCloud?
S2K eBusiness OnCloud harnesses the power of IBM WebSphere Portal technology to create a customized and engaging online experience for your clientele, ensuring they can easily access the necessary applications and information. The platform incorporates advanced responsive design techniques, which allow it to operate flawlessly on any device, thus enabling customers to conduct business transactions whether they are on a desktop or a mobile device. Users can effortlessly explore a variety of offerings, including details on product features, pricing, and stock levels. In addition, they are able to execute transactions across multiple applications and access enterprise data instantly. A significant number of customers show a preference for self-service solutions instead of direct interactions with staff, as these online options not only save time but also improve accuracy, enhance customer retention, and build loyalty. By providing self-service functionalities, your sales team is empowered to focus on strategic initiatives, leading to increased business achievements. This transition towards self-service channels not only meets the shifting demands of consumers who value convenience, but it also positions your business favorably in a competitive market. Additionally, embracing this model can lead to improved operational efficiency and a more streamlined customer experience, further solidifying your organization's success in the digital landscape.
Integrations Supported
Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
MarkMagic
Microsoft Dynamics 365
Oracle Cloud CX
Integrations Supported
Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
MarkMagic
Microsoft Dynamics 365
Oracle Cloud CX
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zoomin Software
Date Founded
2015
Company Location
United States
Company Website
www.zoominsoftware.com
Company Facts
Organization Name
VAI
Date Founded
1978
Company Location
United States
Company Website
www.vai.net
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Categories and Features
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates