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What is Zoomin?

Enable self-service options and tailor content at crucial stages of the customer journey. Revamp the existing technical material you possess into an engaging self-service platform. It is essential for customers to access personalized, pertinent, and easily discoverable information within your documentation portal, community forum, or support website. Remote employees stand to gain from immediate assistance that evaluates each situation and suggests applicable technical resources. By identifying areas of friction and analyzing customer interactions with your content, you can significantly enhance both your product's worth and the overall customer experience. Zoomin integrates effortlessly with numerous widely used platforms and tools, offering a scalable solution that equips your customers with the necessary information while allowing you to maintain your current workflow without disruptions. This approach not only elevates customer satisfaction but also streamlines support processes effectively.

What is Verizon Knowledge Assist?

When clients bring forth significant questions to your organization, they expect quick and efficient support, even when interacting with automated systems. Knowledge Assist harnesses cutting-edge artificial intelligence and machine learning to empower contact center representatives to resolve customer issues rapidly, accurately, and dependably. This AI-driven knowledge base is fully integrated into the workstations of both contact center and virtual agents, guaranteeing access to up-to-date and precise information and guidance. Our solution aids agents in understanding the underlying intent of customer inquiries, providing consistent answers across multiple channels, building trust, and improving customer experiences. Knowledge Assist equips your contact center staff with relevant and timely information through advanced AI technology. It thoughtfully combines well-structured responses, links to essential data repositories, and analyzes both internal and external documents and websites to create a dynamic knowledge base that highlights the most critical information. This ongoing evolution ensures that agents are consistently armed with the finest resources needed to assist customers effectively, ultimately leading to greater satisfaction and loyalty. Additionally, the adaptability of Knowledge Assist means it can continually refine its offerings based on emerging customer needs and trends.

Media

Media

Integrations Supported

Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Experience Cloud
Salesforce Service Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

Integrations Supported

Adobe Analytics
GitHub
GitLab
Google Analytics
IXIASOFT CCMS
Jira
Jive
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Experience Cloud
Salesforce Service Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoomin Software

Date Founded

2015

Company Location

United States

Company Website

www.zoominsoftware.com

Company Facts

Organization Name

Verizon

Date Founded

1983

Company Location

United States

Company Website

www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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