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What is authID.ai?

Leverage the power of mobile facial recognition technology to effortlessly safeguard against identity theft throughout the digital identity process. This approach not only streamlines customer onboarding but also effectively identifies and removes fraudulent participants from the beginning. Protect user accounts and transactions from threats related to identity theft and account takeover. Enhance verification processes with cloud-based biometric authentication for activities deemed high-risk. Move away from traditional passwords and adopt FIDO2 strong authentication that connects to a trustworthy identity source. Verify the identities of new users remotely to ensure their legitimacy. Our mobile biometric solutions simplify the onboarding experience and seamlessly confirm user presence while safeguarding against identity fraud and account takeover attempts. Explore how authID can transform your identity management practices, fostering a more secure digital landscape. By implementing these cutting-edge technologies, you not only protect your users but also bolster your organization’s reputation in the marketplace. In doing so, you can create a more trusted relationship with your customers, enhancing their overall experience.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

authID.ai

Company Location

United States

Company Website

authid.ai/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

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