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What is bSmart ORMS?

bsmart ORMS operates as a cloud-based solution for Utility Operations and Revenue Management, available commercially as a packaged offering. This all-encompassing platform leverages cloud technology and mobility to equip utility professionals with a system that merges various functions such as operations, automated spot billing, payment collection, revenue management, consumer engagement, smart metering, command control, alongside mobile monitoring and analytical capabilities, all aimed at boosting efficiency and enhancing customer satisfaction. Drawing on extensive experience within the utility sector, this sophisticated mobile-first platform integrates best practices and insights gathered from two decades of overseeing large-scale billing and customer information system (CIS) projects. Not only is the software modular, but it also offers a high degree of customization, configurability, scalability, and reliability. Additionally, the system provides bespoke solutions tailored to each customer's needs, ensuring distinct advantages that align with defined key performance indicators (KPIs). With a strong emphasis on innovation and ease of use, bsmart ORMS emerges as a top contender for utilities aiming to upgrade their operational capabilities while fostering a better user experience. This commitment to continuous improvement and adaptability positions bsmart ORMS as an essential tool for modern utility management.

What is Fluentgrid Integrated Operations Center (IOC)?

The Fluentgrid Integrated Operations Center (IOC) is a comprehensive operations intelligence platform that enhances situational awareness across organizations by integrating various operational and enterprise systems. This solution leverages IoT capabilities alongside advanced analytics to effectively identify and manage incidents through established Standard Operating Procedures (SOPs), while also forecasting and preventing potential issues. Smart cities exemplify the seamless delivery of utility services, the coordination of instruments, active citizen engagement, and the utilization of in-depth data analysis to foster ongoing advancements. To support these objectives, Fluentgrid’s City Operations Center (COC), which is built on the Actilligence platform, consolidates all urban systems and smart technologies into a unified command and control center. This integration facilitates real-time decision-making that is collaborative and well-informed, ultimately leading to improved urban management and services. Through such innovative solutions, cities can effectively respond to challenges and enhance the quality of life for their residents.

Media

Media

Integrations Supported

DIGIT
Fluentgrid AMI
Fluentgrid Actilligence
Fluentgrid Smart Meter Operations Center (SMOC)

Integrations Supported

DIGIT
Fluentgrid AMI
Fluentgrid Actilligence
Fluentgrid Smart Meter Operations Center (SMOC)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BCITS

Company Location

India

Company Website

www.bcits.co.in

Company Facts

Organization Name

Fluentgrid

Date Founded

1998

Company Location

India

Company Website

fluentgrid.com/integrated-operations-center/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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