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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Embrace?

Embrace transforms complex mobile data into valuable insights that can be acted upon. By collecting detailed session-level data for each user interaction, Embrace uncovers critical insights that enhance your growth potential. Elevate your goals for agile teams and outstanding user experiences with a mobile-first data platform crafted specifically for your requirements. Given that mobile technology is integral to your business, it also plays a crucial role in the daily lives of your users. The COVID-19 pandemic has significantly accelerated the trend towards mobile dependency. Opt for the only platform and team specifically designed for your mobile transformation, enabling you to deliver seamless user experiences that not only boost retention but also increase revenue. Embrace automatically highlights the impact of both known and unknown issues. You will be able to track any user's journey and analyze every technical detail and user action using a chronological visualization feature. Identify the root cause of problems swiftly by reproducing any issue on demand, allowing you to confront challenges directly. Embrace selectively captures the critical behavioral and technical data needed for informed decision-making, enabling you to effectively respond to user demands and improve overall satisfaction. This commitment to precision empowers your organization to excel within a competitive environment, ensuring you remain ahead of the curve. Ultimately, leveraging Embrace allows for a deeper understanding of user behavior, paving the way for sustained growth and innovation.

Media

Media

Integrations Supported

Jitsi

Integrations Supported

Jitsi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Embrace

Date Founded

2016

Company Location

United States

Company Website

embrace.io

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

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