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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Infraon NMS?

Utilizing various network management tools can result in a lack of consistency and operational inefficiencies. Furthermore, finding a service provider with the necessary expertise to oversee the entire network lifecycle poses a significant challenge. This situation can hinder employee productivity, as individuals are often compelled to navigate through multiple tools. The existence of numerous EMS/NMS systems frequently results in poor visibility of the network topology. Additionally, outsourcing may introduce complications due to inadequate service level agreements and reporting methods. Employees might also face the necessity of additional training, which could demand an annual investment of between 10 to 40 hours. The challenges associated with identifying and resolving incidents can worsen existing problems, while excessive event noise may cloud the accurate evaluation of network health. Nevertheless, improving the speed of network issue identification can drastically minimize downtime during outages and enhance custom data visualization efforts. Infraon ITSM stands out as a cutting-edge AI-powered software that aims to boost team communication and collaboration through its automated workflows. By adopting this solution, organizations have the opportunity to create a fully modernized workspace that promotes quick resolutions, proactive monitoring, and intelligent alerts, among other benefits. Moreover, it incorporates fault management and self-healing features designed to effectively manage outages. As a result of these innovations, companies can anticipate not just enhanced network reliability but also a more efficient operational framework, ultimately leading to a more productive work environment. The implementation of such advanced tools can be transformative, allowing businesses to focus on their core objectives without being bogged down by network issues.

Media

Media

Integrations Supported

Infraon Infinity
Jitsi

Integrations Supported

Infraon Infinity
Jitsi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Infraon

Date Founded

2021

Company Location

United States

Company Website

infraon.io/infraon-nms.html

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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