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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is IxChariot?

As the dynamics of contemporary networks continue to shift, organizations are persistently introducing new business services, all while their network infrastructures undergo constant improvements and updates. However, the capability of current network devices to support these new services often remains unclear, which can result in unexpected challenges. To address these potential risks, it is crucial for companies to conduct thorough evaluations of their networks, scrutinize performance metrics, and anticipate the quality of experience (QoE) associated with newly launched services. For quality assurance engineers and IT teams, having swift and efficient strategies to validate and assess performance prior to product or service deployment is of utmost importance. IxChariot emerges as a critical tool that facilitates the rapid evaluation and resolution of issues within networks and applications both before and after deployment. This powerful assessment solution employs software agents termed Performance Endpoints to simulate application traffic, thereby capturing essential performance data that can be easily managed from a centralized console. By leveraging such tools, organizations can substantially improve their service reliability and enhance user satisfaction, ultimately leading to a more resilient network infrastructure that meets evolving business demands. In a landscape where customer expectations are continuously rising, this proactive approach is not just beneficial but necessary for sustained success.

Media

Media

Integrations Supported

Jitsi

Integrations Supported

Jitsi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Keysight Technologies

Company Website

www.keysight.com/mx/en/products/network-test/performance-monitoring/ixchariot.html

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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