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What is callstats.io?

Callstats enhances customer engagement, reduces the downtime of agents, and boosts overall productivity within operations. By continuously monitoring and evaluating voice and video communications, it provides an exceptional user experience via an intuitive, centralized dashboard. If you are looking to begin tracking and assessing your WebRTC sessions, consider setting up an account today. The information is organized across six distinct geographic regions, allowing contact center leaders to evaluate their service efficacy accurately. A leading software firm utilizes callstats.io to optimize communication channels between agents and the Amazon Connect contact center cloud. Explore the multitude of benefits that come with implementing WebRTC for agent communications, alongside practical tips for ensuring a smooth transition. Our platform collects over 500 metrics every few seconds from each endpoint within a WebRTC session, and the dashboard integrates this data to present a thorough overview of service performance, facilitating the identification of areas needing enhancement. This powerful solution not only contributes to improved user experiences but also equips managers with the insights needed for data-driven decision-making, ultimately fostering a culture of continuous improvement. By leveraging these capabilities, organizations can significantly elevate their service standards and operational efficiency.

What is Voyance?

Voyance represents a cutting-edge AIOps platform that transcends traditional infrastructure monitoring by merging comprehensive network analytics with IoT security within a single cohesive framework. By aggregating a vast array of data sources, it offers profound insights into client interactions across the network landscape. The AI-powered analytics engine converts this wealth of information into actionable insights and recommendations, facilitating proactive network enhancement and the early detection of potential challenges. Voyance distinguishes itself as a formidable solution by supporting a wide range of vendor and technology integrations, which not only bolsters data collection but also amplifies organizational value. It can analyze information from diverse sources, including applications, Citrix virtual environments, and Unified Communications (UC) platforms, thus broadening its scope. Furthermore, Voyance effortlessly integrates with external systems such as SIEM solutions, Cisco's Platform Exchange Grid (pxGrid), and Aruba ClearPass, enhancing its functionality. Its seamless integration with ServiceNow significantly simplifies operations by automating the trouble ticket creation process, solidifying its role as an essential asset for efficient network management. In addition, the platform’s flexibility and extensive integration capabilities empower enterprises to build a more resilient and effective network infrastructure, ultimately fostering long-term success.

Media

Media

Integrations Supported

Jitsi

Integrations Supported

Jitsi

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CALLSTATS I/O

Date Founded

2014

Company Location

Finland

Company Website

www.callstats.io

Company Facts

Organization Name

Nyansa

Date Founded

2013

Company Location

United States

Company Website

www.nyansa.com/voyance-platform/

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Categories and Features

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

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