Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is e-terradistribution?
GE's Network Outage Management is an essential component of the e-terradistribution suite, functioning as a comprehensive Trouble Call and Outage Management System. This system equips operators to manage both unexpected and planned network outages within a unified environment that merges Switching Operations, SCADA, Automated Metering Data, Crew Tracking, and Real-Time Network Analysis. From the initial report of a fault through the processes of forecasting, crew assignment, and executing restoration switching, up to the restoration of normal operations, dispatchers are provided with an integrated view of the network. Every step in this process is underpinned by well-structured information, allowing dispatchers to efficiently oversee outages while remaining cognizant of other network activities in progress. Furthermore, Grid Solutions, a division of GE Renewable Energy, employs over 13,000 individuals worldwide, dedicated to delivering a variety of equipment, systems, and services tailored to meet the needs of power utilities and various industries. This deep commitment to innovation and exceptional customer service solidifies Grid Solutions' reputation as a front-runner in the energy industry. Their ongoing focus on technological advancements ensures they remain at the forefront of providing reliable energy solutions.
What is Gisual?
Gisual provides outage intelligence specifically designed for telecommunications firms and service providers, streamlining the often tedious manual processes involved in linking commercial power outages with customer grievances or network disruptions due to impaired circuits. By opting for Gisual’s outage intelligence, subscribers can receive prompt notifications about third-party outages that could affect their infrastructure and clients, facilitating rapid identification and correlation of outages in mere seconds. This service eliminates the lengthy search processes typically required to uncover root causes, significantly boosting situational awareness almost instantly. Users have the option to visualize third-party outages on an interactive map or to integrate the outage data smoothly into their existing systems. Establishing direct connections with vital partners and Network Operations Centers (NOCs) becomes seamless, enhancing overall communication and response times. Subscribers gain real-time access to outage intelligence complete with ongoing updates, including estimated restoration times, exact outage locations, root causes, areas affected, and the specific customers impacted. Implementing Gisual's data within your organization is not only straightforward but also efficient, with an average setup duration of only one hour, allowing for quick utilization of this essential information. With Gisual, businesses can significantly boost operational efficiency and elevate customer satisfaction, paving the way for a more responsive service environment. This innovative approach ensures you stay ahead in a competitive market by effectively managing outages and enhancing the overall customer experience.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$75 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
GE
Date Founded
1892
Company Location
France
Company Website
www.gegridsolutions.com/software_solutions/catalog/e-terradistribution.htm
Company Facts
Organization Name
Gisual
Company Location
United States
Company Website
gisual.com
Categories and Features
Categories and Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications