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What is eBSEG Digital Insurance?

The eBSEG Digital Insurance Sales & Services Solution offers a comprehensive customer experience platform that facilitates seamless Omnichannel interactions through various mediums such as Desktop, Mobile, Tablet, Chatbot, CRM, Facebook App, Messaging, and more. Customers benefit from the eBSEG Insurance Solution by being able to access their insurance details and make necessary modifications online. Additionally, they have the convenience of processing payments via Credit Card, submitting claims, and engaging in live chats with insurance agents for assistance. This versatile solution encompasses coverage options across multiple sectors, including Car, Real Estate Properties, Travel, Medical, and Life Insurance, ensuring that customers can find the right policies to fit their needs. Furthermore, the platform is designed to enhance customer satisfaction by promoting efficient communication and providing a user-friendly interface for insurance management.

What is eBSEG Digital Bot Platform?

eBSEG has expanded its chatbot platform by incorporating various channels such as WhatsApp Business, Facebook Messenger, SMS, Routing to Call Center Text Agent, and Siri, all available in English, Arabic, and Franco-Arab languages. This versatile platform not only allows for seamless communication across these channels but also supports multiple languages, enabling customers to share their feedback and assess their satisfaction effectively. By offering this range of options, eBSEG enhances the overall user experience and engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eBSEG

Date Founded

2000

Company Location

Canada

Company Website

ebseg.com/Digital-Insurance-Solution.html

Company Facts

Organization Name

eBSEG

Date Founded

2000

Company Location

Canada

Company Website

ebseg.com/Digital-Bot-Platform.html

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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