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Ratings and Reviews 0 Ratings
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What is eGain Analytics?
eGain Analytics streamlines the measurement, analysis, and enhancement of contact center functions, knowledge management, and online customer engagements. Users can effortlessly create detailed reports, visualizations, and dashboards that provide valuable insights. The platform allows for extensive data manipulation, enabling businesses to steer operational practices effectively. Performance metrics are assessable by various parameters, including agent performance, call type, and category. Its customizable report-building wizard empowers users to group, sort, and examine data across different business hierarchies for a well-rounded understanding. Contact center managers have access to an abundance of data, with metrics such as contact volumes, abandonment rates, response times, and service levels offering only a snapshot of the information available. At the same time, knowledge managers can delve into article views, gather user feedback, analyze search behaviors, and monitor contact deflection, among other critical insights. This comprehensive approach not only supports informed decision-making but also fosters ongoing enhancements in all aspects of customer service, ensuring a consistently high-quality experience for users. Ultimately, eGain Analytics serves as an invaluable tool for driving operational excellence and maximizing customer satisfaction.
What is Simple Analytics?
We offer essential metrics like page views, referrers, leading pages, and screen sizes to our users. This information is further enriched with insightful data, including original Tweets. Importantly, we refrain from using cookies or collecting personal information, which alleviates any worries about cookie banners and regulations such as GDPR, CCPA, or PECR. While many free services turn users into products, we assure you that your data will remain private and never be sold. To keep our services running smoothly, we do charge a fee. At Simple Analytics, our goal is to provide simplicity—not only in our features but also in our user interface. You can quickly evaluate your website's performance through a single, comprehensive overview. If you’re interested in receiving email reports, we offer the choice of weekly or monthly summaries that are designed to be clear and concise. Unlike other analytics tools that may overwhelm you with multiple t.co referrers, Simple Analytics highlights the specific tweets that drove your traffic. We also respect user privacy by not tracking individuals, which allows our tool to bypass ad-blockers effectively. Moreover, you can set up a custom subdomain linked to our service, and with just a DNS setting change, we take care of all logistics, including SSL certificate management, ensuring a hassle-free integration experience. With our commitment to user-friendly analytics, you can focus more on your website's success without the complexities typically associated with data tracking.
Integrations Supported
JSON
Nocode HQ
Stackreaction
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eGain Corporation
Date Founded
1997
Company Location
United States
Company Website
www.egain.com/products/analytics/
Company Facts
Organization Name
Simple Analytics
Company Location
Netherlands
Company Website
simpleanalytics.com
Categories and Features
Categories and Features
Web Analytics
Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking