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What is eGain Analytics?

eGain Analytics streamlines the measurement, analysis, and enhancement of contact center functions, knowledge management, and online customer engagements. Users can effortlessly create detailed reports, visualizations, and dashboards that provide valuable insights. The platform allows for extensive data manipulation, enabling businesses to steer operational practices effectively. Performance metrics are assessable by various parameters, including agent performance, call type, and category. Its customizable report-building wizard empowers users to group, sort, and examine data across different business hierarchies for a well-rounded understanding. Contact center managers have access to an abundance of data, with metrics such as contact volumes, abandonment rates, response times, and service levels offering only a snapshot of the information available. At the same time, knowledge managers can delve into article views, gather user feedback, analyze search behaviors, and monitor contact deflection, among other critical insights. This comprehensive approach not only supports informed decision-making but also fosters ongoing enhancements in all aspects of customer service, ensuring a consistently high-quality experience for users. Ultimately, eGain Analytics serves as an invaluable tool for driving operational excellence and maximizing customer satisfaction.

What is Unbound Insights?

Evaluate the success of continuous optimization methods by ensuring your multichannel marketing efforts are in sync with key business goals and measuring their effectiveness. Improve your campaigns for optimal results by leveraging detailed reporting tools that track overall usage, user interactions, demographics, essential metrics, and the performance of specific assets. Develop captivating content customized for various audience segments based on parameters like interests, past behavior, location, and sources of referral. Our intuitive reports provide deep insights and clarity into user engagement across digital channels, allowing you to mitigate risks while enhancing optimization strategies. Keep a close eye on visitor activity, journey paths, downloads, conversions, and keyword performance to gain a comprehensive understanding of vital analytics and key performance indicators. This approach not only helps in grasping the characteristics of your visitors and their origins but also assesses the effectiveness of your targeting strategies for buyer personas, leading to better marketing results. By persistently fine-tuning these strategies, you can ensure that your marketing approaches are responsive to the shifting preferences and needs of your audience. Ultimately, this ongoing adjustment process can foster stronger connections and drive sustained engagement with your target market.

Media

Media

Integrations Supported

Bridgeline Unbound Platform

Integrations Supported

Bridgeline Unbound Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain Corporation

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/analytics/

Company Facts

Organization Name

Bridgeline Digital

Date Founded

2000

Company Location

United States

Company Website

www.experienceunbound.com/products/insights

Categories and Features

Categories and Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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