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Media

Media

Integrations Supported

5X
BOSCO
Chattermill
Easyflow
Enterpret
Ethyca
Faraday
Grow
HSI Donesafe
Help Scout
HubSpot Service Hub
Integrate.io
Integry
Mailchimp
Prodsight
Salesforce Commerce Cloud
Salesforce Customer 360
Stripe
Wufoo
Zulip

Integrations Supported

5X
BOSCO
Chattermill
Easyflow
Enterpret
Ethyca
Faraday
Grow
HSI Donesafe
Help Scout
HubSpot Service Hub
Integrate.io
Integry
Mailchimp
Prodsight
Salesforce Commerce Cloud
Salesforce Customer 360
Stripe
Wufoo
Zulip

API Availability

Has API

API Availability

Has API

Pricing Information

$0.99 per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

finfo

Date Founded

2014

Company Location

United Kingdom

Company Website

www.finfo.io

Company Facts

Organization Name

Delighted

Date Founded

2013

Company Location

United States

Company Website

delighted.com

Categories and Features

NPS

Wireless Expense Management

CRM
Custom Rate Plans
Discount Management
Metered Billing
Move / Add / Change Options
Procurement Management
Split Billing
Supports WiFi Hotspots
Usage Reporting

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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