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What is helppeople Cloud?
Es el momento perfecto para transformar tus procedimientos y enriquecer la experiencia de tus usuarios. Helppeople te brinda una plataforma confiable y fácil de usar que simplifica la gestión y automatización de tus procesos. Aumenta la eficiencia de tus operaciones, acorta los tiempos de respuesta y obtén toda la analítica necesaria para tomar decisiones rápidas y efectivas. Controla todos los activos tecnológicos de tu empresa y minimiza el riesgo de eventos irreversibles. Además, puedes gestionar y afinar el proceso de contratación en todas las áreas de tu organización, lo que garantiza un flujo de trabajo más dinámico y eficaz. Esta optimización no solo mejora la utilización de recursos, sino que también impulsa la productividad de tu equipo. Al adoptar estas herramientas, tu empresa puede adaptarse más rápidamente a los cambios del mercado y satisfacer mejor las necesidades de sus clientes.
What is Infraon Helpdesk?
Speed up the resolution of tickets in real-time by leveraging advanced AI technology for approval, assignment, and resolution tasks. Discover a variety of innovative features such as integrated field support, ticket generation via WhatsApp, chatbots, and self-service portals that enhance user experience. Take advantage of prebuilt helpdesk workflows powered by machine learning and natural language processing algorithms, which allow both agents and customers to bypass tedious sorting through product catalogs or issue categories. Effortlessly improve essential KPIs like customer satisfaction (CSAT), first contact resolution (FCR), and customer effort score (CES), while transforming customer analytics into effective helpdesk strategies. Make use of a centralized source of information that empowers agents to create personalized interactions, which helps customers feel valued and understood. Additionally, effortlessly link with external applications to enhance customer support while reducing time, effort, and operational expenses. Establish quick connections with platforms like Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. With Infraon Helpdesk's intuitive interface, you can streamline processes and dramatically increase agent productivity for more proactive customer support. This comprehensive strategy not only amplifies customer satisfaction but also significantly boosts the efficiency of overall service delivery. As a result, businesses can foster stronger relationships with their customers while simultaneously enhancing their operational capabilities.
Integrations Supported
Infraon Infinity
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
Integrations Supported
Infraon Infinity
LiveChat
Mailchimp
Microsoft Teams
Salesforce
Slack
WhatsApp
API Availability
Has API
API Availability
Has API
Pricing Information
$4.99 per user per month
Free Trial Offered?
Free Version
Pricing Information
$19 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
helppeople
Date Founded
2000
Company Location
Colombia
Company Website
helppeoplecloud.com
Company Facts
Organization Name
Infraon
Date Founded
2021
Company Location
United States
Company Website
infraon.io/infraon-helpdesk.html
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management