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What is iCepts Mobile Field Service Management?

Managing and monitoring services can pose significant challenges, yet Business Central provides an array of tools designed to facilitate this process. These resources are specifically tailored for repair shops and field service operations, proving effective in various business environments, including complex customer service distribution chains, industrial services employing bills of materials, and the high-frequency dispatch of technicians who require efficient spare parts management. The enhancements introduced by iCepts Technology to the Field Service Management mobile dashboard for Business Central greatly elevate the experience for those operating remotely. Furthermore, Business Central empowers users with functionalities that allow them to deliver services in alignment with established contracts and fulfill service orders as promised. The Dispatch Board serves as an essential tool for service technicians or dispatchers, as it streamlines the identification of pending service orders. With a quick overview of the Dispatch Board, users can effortlessly track which orders are currently in progress and which have been completed, facilitating a more organized workflow. This structured methodology not only improves operational efficiency but also significantly enhances customer satisfaction. Ultimately, by leveraging these advanced tools, businesses can ensure a higher level of service delivery while optimizing their resource management.

What is E-Services?

E-Services serves as an automated platform for various service offerings, enabling customers to schedule services while allowing service providers to manage and fulfill these requests based on their preferences, all monitored through an administrative interface. This platform caters to businesses offering either singular or multiple services, facilitating efficient operations management through specialized applications and control panels. Administrators benefit from intuitive dashboards that provide insights into critical performance metrics and business statistics, enhancing decision-making processes. Equipped with a range of modules that deliver unique functionalities, the platform enhances the experience for customers, providers, and administrators alike. Key features that draw in customers include an organized service catalog, an efficient registration process, and the capability to monitor service progress in real-time. These elements work together to enhance the platform’s attractiveness and set it apart in a crowded market. Moreover, the all-encompassing design of E-Services guarantees that every participant enjoys a smooth and effective interaction, ultimately fostering a sense of satisfaction and loyalty among users.

Media

Media

Integrations Supported

Microsoft Dynamics 365 Business Central

Integrations Supported

Microsoft Dynamics 365 Business Central

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iCepts Technology

Company Location

United States

Company Website

www.icepts.com/mobile-field-service-management-for-business-central/

Company Facts

Organization Name

Elluminati

Date Founded

2012

Company Location

United States

Company Website

www.elluminatiinc.com/e-services/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Handyman

Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management

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