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What is iCepts Mobile Field Service Management?

Managing and monitoring services can pose significant challenges, yet Business Central provides an array of tools designed to facilitate this process. These resources are specifically tailored for repair shops and field service operations, proving effective in various business environments, including complex customer service distribution chains, industrial services employing bills of materials, and the high-frequency dispatch of technicians who require efficient spare parts management. The enhancements introduced by iCepts Technology to the Field Service Management mobile dashboard for Business Central greatly elevate the experience for those operating remotely. Furthermore, Business Central empowers users with functionalities that allow them to deliver services in alignment with established contracts and fulfill service orders as promised. The Dispatch Board serves as an essential tool for service technicians or dispatchers, as it streamlines the identification of pending service orders. With a quick overview of the Dispatch Board, users can effortlessly track which orders are currently in progress and which have been completed, facilitating a more organized workflow. This structured methodology not only improves operational efficiency but also significantly enhances customer satisfaction. Ultimately, by leveraging these advanced tools, businesses can ensure a higher level of service delivery while optimizing their resource management.

What is Tavant Field Service Management (FSM)?

Keeping pace with evolving customer expectations can be a challenging task for many businesses. To address this, manufacturers need to transform their field service operations from a reactive stance to a proactive approach. Tavant leverages cutting-edge technologies such as connected systems, machine learning, and artificial intelligence to assist organizations in navigating the new challenges associated with field service operations. Their Field Service Management solution equips teams with comprehensive, real-time insights regarding customers, machinery, and technicians, leading to enhanced productivity, superior customer experiences, and increased revenue. ADVANTAGES Field service teams can benefit from advanced tools that empower them in their roles. A centralized platform offers a holistic view of all assets, customers, and products in one location. Seamless integration with various service lifecycle modules, including warranty management and order fulfillment, ensures a smooth experience for customers. The intelligent platform is designed to adapt and evolve alongside business needs, further enhancing operational efficiency.

Media

Media

No images available

Integrations Supported

Microsoft Dynamics 365 Business Central

Integrations Supported

Microsoft Dynamics 365 Business Central

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iCepts Technology

Company Location

United States

Company Website

www.icepts.com/mobile-field-service-management-for-business-central/

Company Facts

Organization Name

Tavant

Date Founded

2000

Company Location

United States

Company Website

www.tavant.com/manufacturing/field-service-management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

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