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What is iOps360?

Integrated Operations 360 (iOps360) is a cloud-centric platform designed for operation management, crafted by professionals in public safety. This innovative solution encompasses a wide range of features such as scheduling, time management, and status boards, making it a comprehensive tool for organizations. Drawing from over 14 years of expertise in scheduling, we provide a robust set of Scheduling tools that cater to various staffing needs, including options like ABC, ABCD, and various Days Of The Week. Additionally, our platform supports custom patterns such as Dupont Modified Dupont Charlotte Fire, self-scheduling, and personalized shift templates. Each staffing model can be tailored to meet specific requirements, incorporating elements like Availability, Hirebacks, Swaps and Trades, Kelly Days, and Leave Requests. Our users benefit from complimentary USA-based customer support, and our commitment is to deliver assistance around the clock. For quick resolutions to inquiries, our Live Chat feature is readily accessible, and customers can also reach out via email or phone whenever needed. This commitment to customer service is a cornerstone of our mission to enhance operational efficiency.

What is Globitel E-911?

The Globitel Emergency Call Center Application (E-911) functions as a robust CTI solution, enabling call-takers to effectively handle their telecommunication systems via an easy-to-navigate graphical interface developed according to industry norms. This user-friendly interface integrates the phone system with mapping tools, location services, and other vital resources, ensuring that essential information and tasks are instantly accessible for call-takers. In addition, the application features a range of reports that help emergency call center supervisors improve operational efficiency. Managers can create and schedule personalized reports for automated delivery to upper management, providing them with valuable insights. Moreover, the application includes a web-based dashboard tailored for call center floor managers, presenting real-time data on call volume, agent readiness, and seat usage, along with live performance metrics. By adopting this comprehensive approach, the application not only simplifies operations but also enhances decision-making processes among emergency response teams, ultimately contributing to more effective crisis management. This multifaceted tool is crucial for ensuring that emergency services operate at their highest potential.

Media

Media

Integrations Supported

Fire Rescue Systems
Geotab
Keystone
National Fleet Tracking
OpenGTS

Integrations Supported

Fire Rescue Systems
Geotab
Keystone
National Fleet Tracking
OpenGTS

API Availability

Has API

API Availability

Has API

Pricing Information

$4/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iOps360

Date Founded

2004

Company Location

United States

Company Website

iops360.com

Company Facts

Organization Name

Globitel

Date Founded

1996

Company Location

Jordan

Company Website

www.globitel.com

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

Categories and Features

EMS

Availability Indicator
Billable Items Tracking
Daily Unit Loading Analysis
Dispatch Monitoring
EMS Service Roles Time Clock
Electronic Signature
Equipment Tracking
Fleet Management
NEMSIS Compliance
Patient Database
Point-of-Service Data
Refusal Statements
Shift Management
Supply Management

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