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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Spider Impact?

Elevate your key performance indicators by synchronizing your teams and proficiently overseeing strategic initiatives. Uncover the potential of premier strategic management software designed specifically for your organization. Enjoy the flexibility of accessing performance metrics on-demand from various perspectives, featuring an extensive range of customizable dashboards, strategy maps, scorecards, briefing books, reports, and more, all crafted to deliver insightful clarity on your organization's performance. Empower your workforce to understand and appreciate their roles in driving the organization's overall success, nurturing a culture of accountability among team members while enhancing communication and collaboration, which ultimately leads to increased productivity. Existing customers can rest easy; Spider Impact keeps the user-friendly features you are already familiar with. New customers are welcomed with open arms, gaining access to the best functionalities from our previous software offerings. With Spider Impact's introduction, you no longer have to choose between different methodologies, as all clients can seamlessly construct dashboards, and everyone can enable the strategy maps feature. Furthermore, this cohesive approach guarantees that your organization stays flexible and responsive within a rapidly changing business landscape, ensuring you remain competitive and innovative. As you embrace these tools, you’ll be poised to drive transformative growth and achieve unprecedented success.

Media

Media

Integrations Supported

Active Directory
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
NICE Enlighten AI
Oracle Cloud Infrastructure
Oracle Health Ambulatory EHR
Oracle Siebel CRM
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
Verint Community
Zendesk
Zoho CRM

Integrations Supported

Active Directory
FIS Telephone Banking
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
NICE Enlighten AI
Oracle Cloud Infrastructure
Oracle Health Ambulatory EHR
Oracle Siebel CRM
SAP Cloud Platform
Salesforce
ServiceNow
Sugar Connect
Verint Community
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$125 per user per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Spider Strategies

Date Founded

2003

Company Location

United States

Company Website

www.spiderstrategies.com/tour/

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Categories and Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

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