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What is impaction.ai?
Discover. Assess. Enhance.
Utilize the intuitive semantic search capabilities of [impaction.ai] to effortlessly explore conversational data. Just type in 'show me conversations where...' and let our powerful engine handle the rest.
Meet Columbus, your insightful data companion. Columbus analyzes conversations, uncovers key trends, and recommends which dialogues deserve your attention.
Armed with these crucial insights, you can make educated choices that elevate user engagement and foster the growth of a smarter, more responsive AI solution.
Columbus doesn’t just keep you updated on the present landscape; it also offers practical suggestions for improvement, ensuring you stay ahead in your efforts. By harnessing this tool, you can transform your data into a strategic asset for future success.
What is Viable?
In the past, our approach to analyzing qualitative data required extensive manual effort and was quite time-consuming. However, with the advent of AI technology, we can now seamlessly identify key insights. Rather than relying solely on basic sentiment analysis, we provide a thorough weekly report that showcases the most important compliments, complaints, questions, and requests, all categorized by their volume and urgency. Each theme we uncover not only monitors changes over time but also presents a comprehensive summary, urgency rating, pertinent product sub-themes, user demographics, and further insights. This adaptable tool can be utilized across diverse sources, including sales call transcripts, customer support interactions, market research, employee feedback, and more. Importantly, our platform supports an unlimited number of users and integrations at all pricing tiers, making it accessible for organizations of any size. To initiate the process, you simply need a minimum of 500 data points. Each section of the report provides insights into the individuals involved in those conversations, ensuring a personalized approach. The AI harnesses customer attributes and metadata to conduct thorough analyses, delivering recommendations based on factors such as NPS scores, customer segments, geographic locations, and more, reflecting the analytical prowess of a human expert. This evolution not only simplifies our workflows but also deepens our comprehension of customer feedback in ways that were previously impossible. Moreover, this advancement fosters a more data-driven decision-making process, enabling businesses to respond more effectively to customer needs.
Media
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Integrations Supported
Amazon S3
Delighted
Front
GPT-4
Google Cloud BigQuery
Google Cloud Platform
Intercom
MySQL
Nekton.ai
Pendo
Integrations Supported
Amazon S3
Delighted
Front
GPT-4
Google Cloud BigQuery
Google Cloud Platform
Intercom
MySQL
Nekton.ai
Pendo
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$600 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Coxwave
Date Founded
2023
Company Location
United States
Company Website
www.impaction.ai
Company Facts
Organization Name
Viable
Date Founded
2020
Company Location
United States
Company Website
www.askviable.com
Categories and Features
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis