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What is mDesking 360?

At the heart of mDesking 360 is mDesking, widely acknowledged as the premier solution for managing sales and desking within the industry. This forward-thinking platform adeptly identifies, assesses, and manages the myriad combinations of lender and OEM programs available, effectively highlighting extraordinary and scientifically tailored solutions for dealers and their clientele. By merging our essential data processing and calculation prowess with the sophisticated features of mDrive, mDesking 360 stands out as the most powerful and state-of-the-art digital retailing and desking solution in the market today. The full capabilities of mDesking 360 are unveiled through its varied feature functionality modules, with the collaboration of these modules setting a new benchmark for excellence in the desking arena. Notably, mDesking is the exclusive desking solution that explores, tracks, and scrutinizes a wide range of lease and finance lender program combinations, delivering unmatched insights and performance. This unique functionality not only boosts decision-making processes for dealers but also significantly enhances the overall experience for customers during the retail journey. As a result, mDesking 360 fundamentally transforms how dealers interact with financing options, ensuring better outcomes for all involved.

What is Halo Service Desk?

Professionals offer an entirely limitless service desk that integrates seamlessly with your whole organization. This comprehensive cloud platform is designed to enhance and simplify workflows, modernizing outdated practices into user-friendly processes that empower teams to deliver outstanding customer service. By standardizing your operations, you can derive essential insights that ensure IT aligns effectively with the strategic goals of the business. With the advantage of unlimited assets, clients, reports, and mailboxes, your organization can operate in a more cost-effective manner. Every module is included as a standard feature, allowing for efficient scaling of your business. Trusted by a diverse array of clients across the globe, Halo Service Desk boasts 25 years of industry expertise, collaborating closely with our partners to ensure their success. The user-friendly design of Halo Service Desk makes customization simple and accessible for any organization. By embracing this platform, you can elevate your service delivery to new heights.

Media

Media

Integrations Supported

Act!
AnyDesk
COZYROC SSIS+ Suite
Cisco Webex
ConnectWise Automate
ConnectWise Cybersecurity Management
Facebook
KashFlow
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
PagerDuty
QuickBooks Online
RingCentral RingEX
Skype
Slack
X (Twitter)
Xero

Integrations Supported

Act!
AnyDesk
COZYROC SSIS+ Suite
Cisco Webex
ConnectWise Automate
ConnectWise Cybersecurity Management
Facebook
KashFlow
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Outlook
PagerDuty
QuickBooks Online
RingCentral RingEX
Skype
Slack
X (Twitter)
Xero

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55.00 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Market Scan

Company Location

United States

Company Website

www.marketscan.com/Solutions/Dealers/mDesking

Company Facts

Organization Name

Halo Service Solutions

Date Founded

1994

Company Location

United Kingdom

Company Website

haloservicedesk.com

Categories and Features

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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