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What is myQuality?

myQualityTM is an online platform designed for ISO 9001 quality management systems, catering specifically to both quality experts and consultants. It provides a comprehensive array of essential documented information, which is primed for assessment, design, implementation, certification, and ongoing support. Although getting acquainted with the platform is relatively easy, maximizing its extensive features requires additional investment of time, which is crucial for your continuous improvement initiatives. Simply buying the software and completing the training is comparable to owning a computer just for browsing the internet; the real benefits arise when you learn to utilize it as a significant asset. To aid in this journey, we offer a wealth of "How To" resources along with our Tech Support for any further questions you may have. The platform is designed with user-friendly, interconnected databases, registers, templates, forms, procedures, and a multitude of other resources that fulfill all necessary documented information needs. With a single setup fee, you gain a dedicated company domain, five managerial accounts, and unlimited user access, enabling your team to engage fully with the system. This arrangement not only simplifies your quality management processes but also lays the groundwork for your organization's long-term growth and regulatory compliance. By investing time in mastering myQualityTM, you ensure that your organization can adapt to future challenges and opportunities effectively.

What is TelStrat QM?

Enable your team members, such as supervisors, trainers, Quality Assurance staff, and agents, to improve customer interactions effectively. Leverage an intuitive platform that allows you to review both live-monitored and recorded calls, as well as synchronized voice and screen recordings. Automatically analyze interactions to reveal actionable insights that can greatly enhance service quality. Assess call-handling skills and ensure agents adhere to established scripts and protocols using cutting-edge call center quality management software. Streamline team performance management with a user-friendly interface that facilitates the listening, viewing, evaluation, and scoring of agents, while also providing valuable coaching and e-Learning opportunities. Provide your agents with curated call content and e-Learning resources that enhance key performance indicators (KPIs) through timely, relevant, and consistent feedback. Carry out evaluations in a smooth and efficient manner to set up agents for success by delivering detailed performance reports that pinpoint areas needing improvement and highlight excellence. By implementing these strategies, you can foster a culture of ongoing enhancement within your call center, ultimately leading to better customer satisfaction and increased operational efficiency. This commitment to continuous improvement will not only benefit your team but also cultivate a positive work environment that encourages growth and collaboration.

Media

Media

No images available

Integrations Supported

Calabrio Quality Management
IBM Apptio

Integrations Supported

Calabrio Quality Management
IBM Apptio

API Availability

Has API

API Availability

Has API

Pricing Information

$2400 per year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oberon NSW

Company Location

Australia

Company Website

www.quality.com.au/services/myquality-software

Company Facts

Organization Name

Serenova

Date Founded

2013

Company Location

United States

Company Website

www.serenova.com/products/telstrat/recording-quality-management/

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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