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Ratings and Reviews 0 Ratings
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What is rGuest Express?
Encourage social distancing through the use of contactless mobile technologies that include check-in, notifications for room readiness, mobile keys, ID verification, and check-out, all conveniently available on guests' smartphones. Upon their arrival, guests receive an automated text message alerting them when their room is ready, which allows them to either pick up a physical room key or use a mobile key to proceed directly to their accommodations. This method not only simplifies the processes of checking in and out but also enables dining reservations to be managed simultaneously, increases staff productivity, and greatly improves the overall guest experience. Many hotels are increasingly adopting mobile technology to reduce operational costs while offering more self-service options for their patrons. With solutions like rGuest Express Mobile, those in the hospitality industry can enhance their service quality without the need to expand their on-site workforce. By implementing these self-service technologies, hospitality leaders can significantly boost guest satisfaction while effectively controlling costs. This system allows guests to bypass the front desk entirely, enabling them to head straight to their room after a long journey, which further elevates their travel experience. Furthermore, the smooth incorporation of mobile solutions into hotel operations creates a more tailored and efficient atmosphere for all guests. As a result, this trend not only benefits patrons but also enhances the brand reputation of the establishments that embrace it.
What is Clovatel?
Clovatel is a cutting-edge hotel management system hosted in the cloud, designed to address the needs of modern hospitality with all necessary features included. This extensive platform boasts modules such as a Self-Service Kiosk, a mobile app for housekeeping, a mobile app for room service, and various other functionalities. The Self-Service Kiosk comes with state-of-the-art features, including facial recognition, the ability to scan passports and NRICs, cash collection, an online payment gateway, credit card processing, QR code payment options, and a room key-card encoding system. Guests can leverage the kiosk for numerous self-service functions, including checking in and out, as well as more advanced features like extending stays or upgrading accommodations. Furthermore, the Clovatel Housekeeping App optimizes the cleaning workflow by automatically alerting housekeepers about when guests check in or out, alongside which rooms need attention. Once housekeepers finish their assignments, they can update room statuses, facilitating effective communication and management throughout the hotel. By integrating these user-friendly technologies, Clovatel not only improves operational efficiency but also significantly enhances the overall guest experience, making it an indispensable tool for hospitality providers.
Integrations Supported
Agilysys Digital Marketing
Agilysys Visual One
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Agilysys
Date Founded
1963
Company Location
United States
Company Website
www.agilysys.com/en/solutions/by-products/property-management/rguestexpressmobile/
Company Facts
Organization Name
Ionesoft Solutions Pte Ltd
Company Website
www.clovatel.com
Categories and Features
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental