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What is rGuest Express?

Encourage social distancing through the use of contactless mobile technologies that include check-in, notifications for room readiness, mobile keys, ID verification, and check-out, all conveniently available on guests' smartphones. Upon their arrival, guests receive an automated text message alerting them when their room is ready, which allows them to either pick up a physical room key or use a mobile key to proceed directly to their accommodations. This method not only simplifies the processes of checking in and out but also enables dining reservations to be managed simultaneously, increases staff productivity, and greatly improves the overall guest experience. Many hotels are increasingly adopting mobile technology to reduce operational costs while offering more self-service options for their patrons. With solutions like rGuest Express Mobile, those in the hospitality industry can enhance their service quality without the need to expand their on-site workforce. By implementing these self-service technologies, hospitality leaders can significantly boost guest satisfaction while effectively controlling costs. This system allows guests to bypass the front desk entirely, enabling them to head straight to their room after a long journey, which further elevates their travel experience. Furthermore, the smooth incorporation of mobile solutions into hotel operations creates a more tailored and efficient atmosphere for all guests. As a result, this trend not only benefits patrons but also enhances the brand reputation of the establishments that embrace it.

What is GoDesk?

Gathering feedback from guests through a collective post-checkout message is essential for ensuring that hotel staff fully grasp their experiences during their stay. To enhance guest convenience, automatically dispatch a welcome message, a thank you note, and the WiFi credentials via WhatsApp. This arrangement facilitates direct communication between guests and the staff, enabling them to address any inquiries or concerns promptly. By maintaining proactive communication, the team can tackle any service recovery issues while guests are still on-site, effectively reducing the likelihood of unfavorable online reviews. It is vital to develop a comprehensive understanding of each guest’s preferences to deliver outstanding customer satisfaction. Your team will work together in an internal chat group to create a cohesive understanding of guest needs, collecting all pertinent preferences prior to their arrival. This optimized process allows guests to seamlessly check in, collect their keys, and head straight to their rooms without any delays, greatly enhancing their hotel experience. Furthermore, this strategy cultivates a more personalized environment that not only boosts guest satisfaction but also encourages greater loyalty over time. By consistently refining this approach, the hotel can ensure that each guest feels valued and appreciated throughout their stay.

Media

Media

Integrations Supported

Agilysys Digital Marketing
Agilysys Visual One

Integrations Supported

Agilysys Digital Marketing
Agilysys Visual One

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Agilysys

Date Founded

1963

Company Location

United States

Company Website

www.agilysys.com/en/solutions/by-products/property-management/rguestexpressmobile/

Company Facts

Organization Name

GoDesk

Date Founded

2017

Company Location

India

Company Website

www.rlike.in/

Categories and Features

Categories and Features

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