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What is storm CONTACT:SOCIAL?

When customers engage with your brand on social media, remaining silent is not a viable choice. You need a robust solution that gathers all your social media interactions into a single, user-friendly platform. This system must efficiently handle responses to messages, posts, and mentions. It should employ Machine Agents to automate replies and keep track of interactions, ensuring adherence to quality standards and regulatory requirements. By integrating platforms like Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and more into one cohesive view, you can eliminate the hassle of managing multiple channels. This integration empowers your agents to deliver a seamless, omni-channel experience across your social media platforms through storm CONTACT:SOCIAL. Engage effectively with every type of communication, as storm CONTACT:SOCIAL will streamline interactions for direct messages, comments, account tags, and all activities on your social wall. Achieve a comprehensive understanding of your social media presence while refining your customer engagement strategies. Adopting this all-encompassing approach not only enhances your responsiveness but also bolsters your brand's visibility and impact online, ultimately fostering stronger relationships with your audience.

What is Unbound Social?

Craft and disseminate engaging content to steer the conversation effectively. Regardless of whether you operate a small business or a large corporation with numerous locations, you can attain remarkable efficiency and outcomes. Take advantage of unique algorithms to assess the social media landscape, offering valuable insights into what type of content connects with your audience and what falls flat. With numerical ratings and personalized recommendations, discerning the most effective posts for your followers becomes a breeze. Effortlessly find and share brand-sanctioned materials, as your content undergoes constant evaluation to improve your organization's content intelligence. Plan messages across multiple platforms during optimal engagement periods, and incorporate dynamic text to retain a personalized approach. Initiate campaigns across hundreds of Facebook pages, seamlessly integrate them into your website, and distribute them through email, all while centralizing leads in one easy-to-manage location. Optimize your workflow through a straightforward content approval system, adjustable managerial permissions, and customizable email notifications for a more personalized experience. By harnessing these resources, you can greatly enhance your brand's online visibility and cultivate stronger connections with your audience. This approach not only improves engagement but also drives long-term loyalty to your brand.

Media

Media

Integrations Supported

Bridgeline Unbound Platform

Integrations Supported

Bridgeline Unbound Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Content Guru

Company Location

United Kingdom

Company Website

www.contentguru.com/en-gb/products/front-office-cx/storm-contact-social/

Company Facts

Organization Name

Bridgeline Digital

Date Founded

2000

Company Location

United States

Company Website

www.experienceunbound.com

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Categories and Features

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

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