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Ratings and Reviews 0 Ratings
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Integrations Supported
3CX
Act!
Cisco Webex
ConnectWise Cybersecurity Management
Digital.ai Continuum
Facebook
Jira Service Management
KashFlow
Microsoft 365
Microsoft Dynamics 365
Integrations Supported
3CX
Act!
Cisco Webex
ConnectWise Cybersecurity Management
Digital.ai Continuum
Facebook
Jira Service Management
KashFlow
Microsoft 365
Microsoft Dynamics 365
API Availability
Has API
API Availability
Has API
Pricing Information
$20000.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
$55.00 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Realtech
Date Founded
1994
Company Location
Germany
Company Website
www.realtech.com/business-service-management/
Company Facts
Organization Name
Halo Service Solutions
Date Founded
1994
Company Location
United Kingdom
Company Website
haloservicedesk.com
Categories and Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal