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What is theGuard?

If you found REALTECH through one of our theGuard! products, you've come to the perfect place. theGuard! encompasses an extensive array of offerings that includes numerous software solutions. While some of these solutions are currently available as standalone products, you can still experience the state-of-the-art innovations and technologies from the original suite in our newest products, though they may bear different names. This transformation highlights our dedication to addressing varied customer requirements while preserving the fundamental value of what we provide. We continuously strive to enhance our offerings to better serve our clientele's evolving needs.

What is OpenText ZENworks Service Desk?

Managing a service desk can be quite challenging, as it often involves dealing with numerous small frustrations while trying to address a constant influx of user requests. This might be the perfect moment to consider a transformation. ZENworks® Service Desk has the potential to convert your service desk into an oasis of tranquility and efficiency, delivering significant advantages for your organization. Although the service desk is typically regarded as a user support hub, the best practices outlined by the Information Technology Infrastructure Library (ITIL) indicate that its role should extend beyond that. The Service Desk system caters to incoming inquiries through calls, emails, and web forms, streamlining the resolution process. Additionally, technicians have multiple options to address issues, enhancing their responsiveness. Service desk personnel can engage with customers through text messaging or dedicated mobile applications, and they have the convenience of monitoring their workload directly from their smartphones, including access to emails and web forms. This level of integration not only improves communication but also fosters a more efficient workflow, ultimately benefiting both staff and users alike.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
Wipro Cloud Studio

Integrations Supported

Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
Wipro Cloud Studio

API Availability

Has API

API Availability

Has API

Pricing Information

$20000.00/one-time/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Realtech

Date Founded

1994

Company Location

Germany

Company Website

www.realtech.com/business-service-management/

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

www.opentext.com/products/zenworks-service-desk

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Categories and Features

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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