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Ratings and Reviews 0 Ratings
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What is OpenText ZENworks Service Desk?
Managing a service desk can be quite challenging, as it often involves dealing with numerous small frustrations while trying to address a constant influx of user requests. This might be the perfect moment to consider a transformation. ZENworks® Service Desk has the potential to convert your service desk into an oasis of tranquility and efficiency, delivering significant advantages for your organization. Although the service desk is typically regarded as a user support hub, the best practices outlined by the Information Technology Infrastructure Library (ITIL) indicate that its role should extend beyond that. The Service Desk system caters to incoming inquiries through calls, emails, and web forms, streamlining the resolution process. Additionally, technicians have multiple options to address issues, enhancing their responsiveness. Service desk personnel can engage with customers through text messaging or dedicated mobile applications, and they have the convenience of monitoring their workload directly from their smartphones, including access to emails and web forms. This level of integration not only improves communication but also fosters a more efficient workflow, ultimately benefiting both staff and users alike.
Integrations Supported
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
Wipro Cloud Studio
Integrations Supported
Amazon Web Services (AWS)
Atos OneCloud
Cognizant
EcholoN
Microsoft 365
Wipro Cloud Studio
API Availability
Has API
API Availability
Has API
Pricing Information
$20000.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Realtech
Date Founded
1994
Company Location
Germany
Company Website
www.realtech.com/business-service-management/
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com/products/zenworks-service-desk
Categories and Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal